Family Services Supervisor

Provide training and supervision to Family Service Specialists who work daily with customers by providing direct services in accordance with local, state, and federal government policies, by reviewing case records to ensure compliance with government policies; arranging and ensuring staff receives all mandated training; utilizing state-issued computer systems for data entry; providing case staffing with individual workers; providing guidance with service plan development; guiding client placement; determines dispositions in investigations; providing guidance and supervision to ensure policies are followed efficiently; ensuring timeframes are met through direct contact with workers; and providing direct supervision to all assigned staff, attend conferences and  ensure proper and equal workflow.The essential functions of the job are not limited to those listed in the job description.  The City retains the discretion to add to or change the duties of the position at any time.

When Assigned to Social Services Adult Services Unit:

• Administers customer requests and applications by directly assisting customers for protective services via correspondence and walk-ins; conducting interviews with customers; providing counseling and information on community resources; determining services needed for customers; ensuring customers complete assessment tools provided by the state; developing cases for Family Service Specialist; providing crisis intervention; determining validity for adult protective services; and completing reports for adult protective services.
• Provides direct supervision and guidance regarding adult protective service investigations by making contact with clients through numerous channels; determining validation of concerns for services; completing reports in ASAPS; sending letters and referrals to regulatory authorities as appropriate; communicating with parties that can assist with APS concerns; consulting with the city police, attorney, and medical centers to ensure customer safety when needed; following up with appropriate agencies to ensure plans are completed; maintaining and reviewing awareness of policy changes; and providing direct guidance and supervision to Family Service Specialist as needed during investigations or service delivery.
• Handles data entry tasks by inputting financial data for vendor invoices; inputting information into ASAPS for service documentation; monitoring caseloads through ASAPS; and reviewing guardianship reports and forwarding them to the appropriate Circuit Court as needed.
• Handles miscellaneous duties by developing agenda for staff meetings; performing Random Moment Sampling of services staff as directed by the SDSS; providing weekly updates to supervisor; presenting information to community partners; and attending meetings and conferences as needed.

When Assigned to Social Services Child Protective Services Unit:

• Administers customer requests and applications by directly assisting customers for protective services via correspondence and walk-ins; conducting interviews with customers; providing counseling and information on community resources; determining services needed for customers; assigning and staffing cases for Family Service Specialist; providing crisis intervention; determining validity for child protective services; and completing reports for child protective services utilizing OASIS computer program.
• Provides direct supervision and guidance regarding child protective service investigations by making contact with clients through numerous channels; determining validation of concerns for services; completing reports in OASIS; sending letters and referrals to regulatory authorities as appropriate; communicating with parties that can assist with CPS concerns; consulting with the city police, attorney, and medical centers to ensure customer safety when needed; following up with appropriate agencies to ensure plans are completed; maintaining and reviewing awareness of policy changes; and providing direct guidance and supervision to Family Service Specialist as needed during investigations or service delivery.
• Handles data entry tasks by inputting OASIS data for service documentation; monitoring caseloads through OASIS; and reviewing reports and forwarding them to the appropriate Court as needed. Prepare appeals, facilitate Family Engagement Meetings.
• Handles miscellaneous duties by developing agenda for staff meetings; providing weekly updates to supervisor; presenting information to community partners; and attending meetings and conferences as needed. Attends state and local meetings as needed.

 
When Assigned to Social Services Child Welfare Unit:

• Provide direct supervision & guidance to Family Services Specialist to ensure compliance with local, state & federal policies.  Review of case records using state issued computer software.  Direct staffing of cases to discuss strengths, needs, service planning, visitation, goal and placement selection. Review of IV-E referrals to ensure referral is complete and accurate; participate in family partnership meetings to ensure permanency, safety & well-being for child(ren) in and about to enter foster care.  Provide guidance in recommendations made by the agency in court ordered custody home studies.
• Manage and oversees funding/expenditures for Preventive Foster Care Funds, Safe & Stable Families, Independent Living & Comprehensive Services Funds and Adoption Subsidy.  Review of IFSP’s submitted by staff and authorize request for funding through CSA; provide copies of invoices and progress reports to CSA office; provide finance codes to ensure proper disbursement of funds from appropriate budget codes; authorize expenditures for customers being served through the preventive foster care unit; authorize expenditures of Safe & Stable Families funds for customers being served through foster care with reunification goals;   authorize expenditures of Independent Living & education & training vouchers for eligible teens in foster care; complete quarterly reports & submit to Virginia Department of Social Services for reunification & independent living funds; ensure adoption subsidy funds are used according to policy and monitor expenses on a monthly basis.
• Performs intake and assigning cases; gathering information via telephone and in-person meetings from customers requesting assistance with their child(ren) or expressing interest in becoming a resource parent;  assigning homes studies to staff and when warranted, refer to other localities, in and out of state; assigning foster care cases to ensure even case distribution; assigning interstate home studies & resource family cases & monitor progress of completion.
• Provides crisis intervention & mediation between staff & customers.  Utilizes conflict resolution skills to diffuse irate customers; provides insight and & direction in insuring safety for the child & family through direct contact with customer and staff; meets with customer to discuss dissatisfaction with staff to determine appropriate course of action.
• Reviews staff timesheets & monitors annual & sick leave; completes staff evaluations; manages fundraising for Child Welfare Fund; participates on Community Boards; attends meetings, conferences, trainings; provides weekly updates to supervisor; backs up staff for random Moment Sampling; provides guidance to on-call staff in emergency on-call situations.

 
ADDITIONAL DUTIES 

• Performs additional duties as assigned.

Education and Experience
Bachelor’s Degree in Human Services field, (or Bachelor’s Degree in any field accompanied by a minimum of two years of appropriate and related experience in a Human Services related area); and two to four years of experience.
 
An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above
 
Certifications/Licenses 

• Valid Driver’s License with acceptable driving record according to City Criteria

 
Job Knowledge 
Advanced knowledge of the subject matter. Complete comprehension of the subject area to solve common and unusual problems, able to advise on technical matters, and serve as a resource on the subject for others.
 
Reading
Advanced:  Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents.  
 
Writing
Advanced: Ability to write editorials, journals, speeches, manuals, or critiques.  
 
Math
Intermediate:  Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement.
 
Communication Skills 
Recommendations regarding policy development and implementation are made and/or recommended.  Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations.  Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.
 
Independence and Decision-Making 
Normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
 
Technical Skills
Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.
 
Fiscal Responsibilities 
Completes research for documents, compiles data for computer entry, and/or enters or oversees data entry.  Has responsibility for monitoring budget/fiscal expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units) or responsibility for fiscal management of capital project(s). May recommend budget allocations.
 
Supervisory Responsibilities
Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments.  Typically, a first line supervisor.PHYSICAL DEMANDS
Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others. 
 
NON-PHYSICAL DEMANDS 

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.  
• Regular and predictable attendance is expected.
• May frequently experience time pressure, frequent change of tasks, performing multiple tasks simultaneously, and working closely with others as part of a team.
• May occasionally experience irregular work schedule/overtime and tedious or exacting work.
• May rarely experience noisy/distracting environment.

 
MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required.
 
WORK ENVIRONMENT
The work is typically performed in an office environment, where there is rare exposure to communicable diseases and physical danger or abuse.
 
The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.

Salary : $56,111 - $98,194