Outreach Specialist (Dallas Water Utilities - Civil Service)

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Job Summary

Job Description

Overview

The Outreach Specialist serves and supports the community by providing information, direction, and awareness of City programs, services, and projects. Provides information to local entities for members of the community to ensure increased referrals, awareness and visibility of services available at the City of Dallas through various divisions and departments.

Essential Functions

1 Coordinates, facilitates, and implements services and programs of a specific department to ensure the needs of the community are being met; develops close relationships with the community to ensure departmental programs are serving the City's population.

2 Responsible for ensuring members of the community receive one-on-one assistance when seeking community resources, resume, and employment application assistance; supports case management for community programs, provides administrative work, and maintains reports, documents, and data on services and community outreach goals.

3 Ensures citizens are offered information and resources available to citizens in the community; attends meetings, networks within the community, provides phone outreach activities, and develops community relationships.

4 Acts as a liaison to various social service organizations by maximizing awareness of the community service offerings available; serves as a liaison for customer issues with City services or utilities; provides troubleshooting, problem identification, and customer resolution.

5 Assists in developing newsletters, PowerPoint presentations, press releases, social media content, and handouts, letters, and flyers to convey information

6 Coordinates various community focused events designed to engage social service providers and encourage a sense of pride and responsibility in the community; may serve on specific committees and assist in setting goals and objectives.

7 Educates the community on City services and provides extensive outreach activities to communicate and inform.

8 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of various geographical areas of the city and their social problems.

2 Knowledge of City departments, policies, and procedures.

3 Knowledge of Customer Service and community liaison.

4 Ability to promote effective outreach programs.

5 Ability to educate and inform citizens of City programs.

6 Ability to promote city programs and raise awareness through networking and partnerships.

7 Ability to lead meetings and facilitate transparency within the City.

8 Communicating effectively verbally and in writing.

9 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS:

EDUCATION

• High school diploma or GED equivalent.

EXPERIENCE

Five (5) years of experience in ANY the following areas:

• Event planning
• Community outreach
• Advertising/Media

EQUIVALENCIES

• Associate degree in any field plus three (3) years of the required experience will meet the education and experience requirements.
• Bachelor's degree (or higher) in any field plus one (1) year of the required experience will meet the education and experience requirements

LICENSES AND CERTIFICATIONS

Salary Range

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

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