What are the responsibilities and job description for the Community Service Officer position at City of Crystal, MN?
Description
Tuition Assistance may be available for this position. Wage rates listed are for 2026.
Uniformed, non-sworn position in the Police Department. Performs support duties to police operations and the community. Performs duties which require less training and fewer qualifications than those of a sworn Police Officer and which do not require the exercise of licensed peace officer authority. Employees hired into this position are bound by all appropriate rules and regulations and applicable policies and procedures of the City of Crystal and its Police Department, including the Crystal Police Department manual.
Examples of Duties
Parking/Zoning Enforcement
- Parking ordinance and zoning code enforcement.
- Off-street parking.
- Recreation vehicle parking.
- Abandoned or inoperable/unlicensed vehicles on residential property.
Jail/Detention
- Booking of juvenile/adult offenders into local jail facility.
- Monitor and attend to needs of prisoners.
- Complete several police department and Department of Correction report forms.
- Photographing and fingerprinting of prisoners.
- Refers prisoner medical needs to North Memorial Hospital for treatment.
Animal Control
- In the absence of the animal control officer, handles animal related problems.
- Responds to resident complaints of barking dogs and other nuisances created by pets and wild animals.
- Enforcement of animal control ordinances.
- Impoundment of loose, abandoned, vicious or rabid animals.
- Disposal of dead animal carcasses.
- Investigates animal bite cases and prepares animal bite reports and properly quarantines all impounded animals.
- Ability to handle dogs and other wild animals safely.
Crime Prevention and Community Policing
- Assists the community liaison officer in various initiatives in assigned neighborhoods.
Parks
- Random patrol of city parks as directed.
- Park building security checks.
- Enforcement of park ordinances.
- General public contact with park users.
General
- Renders aid and assistance to the general public.
- Assist with vehicle and home lockouts.
- Assist with stalled or disabled vehicles in traffic.
- Direct traffic at accidents or at intersections where traffic control device problems exist.
- Assist public by answering questions and giving directions.
- Delivery of Agenda Packets to City Council members.
- The delivery and exchange of materials with the City Attorney's office.
- The delivery of Police vehicles to various locations to be cleaned, washed or repaired.
- Enter and retrieve data as requested.
- Courtesy transport of victims and witnesses.
- Performs other duties as assigned.
Typical Qualifications
MINIMUM REQUIREMENTS
- Must possess a valid driver's license.
- High school degree or equivalent.
- Must be 18 years of age.
- Must be certified as a First Responder or EMT (Emergency Medical Technician) or within six months of hire, or be currently certified.
- Must be willing to work outdoors in all weather conditions.
- Must be willing to work a rotating or varying work schedule, working a minimum of 12-24 hours per week
- Must be able to type 30 words per minute.
- Two years experience in working with Microsoft Word and Excel
- Must pass job related physical and psychological examination and background investigation.
- Must successfully complete State of Minnesota MNCIS/NCIC "Basic Terminal Operator" course within one year of hire, or be currently certified.
DESIRABLE TRAINING AND EXPERIENCE
- Currently enrolled in law enforcement related coursework, but at least two years from P.O.S.T. eligibility.
- Experience in providing customer service.
- Law enforcement related volunteer experience, preferably with the City of Crystal Police Department.
- Work or volunteer experience or training in communicating, teaching, demonstrating, or directing others.
- Experience with computer data entry/retrieval.
- Current state certification as a "Basic Terminal Operator" for MNCIS/NCIC.
- Certified as a First Responder or EMT (Emergency Medical Technician)
Knowledge, Skills and Abilities
Communications: Must have the ability to actively listen to others for understanding of their needs and situations; ability to read, speak and write English clearly. Must be able to assertively control conversations in order to quickly and accurately gather pertinent information and to be able to communicate this information professionally and precisely to the proper recipient. Be able to read and understand correspondence, memoranda and directives.
Decision Making: Must act in a decisive manner, using good judgment. Must be able to assess problems and situations, able to anticipate needs and evaluate alternatives. Must be able to deal with emergency and stress situations, to avoid over reaction, to maintain flexibility in adjusting to situations and procedures; to support and carry out directives. Must have a knowledge of the utilization of appropriate resources and the willingness to initiate use of available resources.
Interpersonal Relationships: Must be consistent in dealing with people; must be sensitive to others' problems without direct involvement. Must exclude personal biases from work performance. Must have the ability to accept criticism and/or discipline. Must have tact and diplomacy. Must have the ability to work varying shifts or times within a 24-hour per day period and be available for emergency or call-in work.
Professional Demeanor: Must have commitment to the organization, and the agencies the organization serves; willingness to take initiative; dependability, maturity in relationships with others; and self confidence. Must represent the organization to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all radio, telephone, and other types of contact.
Technical Knowledge: Must have the ability to become certified in the use of non-lethal force, ASP Tactical Baton and aerosol restraint weapons. Must have the ability to learn and apply specific laws, city ordinances, and regulations. Must have the ability to become proficient and/or certified in the use of personal computers and federal/state/local basic terminal operation. Must have the ability and skill to safely operate a motor vehicle.
EXTENT OF SUPERVISION OR GUIDANCE PROVIDED
Is under the direct supervision of the Poilce Support Services Manager. Under the general supervision and direction of the Chief of Police or Chief's designee.
RESPONSIBILITY FOR PUBLIC CONTACT
Constant contact with the public.
SUPERVISION OF OTHERS
None.
PHYSICAL REQUIREMENTS
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires walking, sitting, reaching with hands and arms and repetitive motions and occasionally requires standing, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling, pushing or pulling and lifting; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work regularly requires exposure to outdoor weather conditions and occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to the risk of electrical shock, exposure to vibration, wearing a self contained breathing apparatus and exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment; work is generally in a moderately noisy location (e.g. grounds maintenance, heavy traffic).
Salary : $25 - $33