LEASING AGENT

Description

This position performs routine to moderately complex administrative and clerical work in support of Two Notch Development Corporation programs and activities; provides professional and courteous customer service at all times; and performs related work as assigned. This incumbent works according to some procedures but decides how or when to do things; work is reviewed regularly by supervisor.

The work is considered sedentary in nature and involves walking or standing some of the time and involves exerting up to 10 pounds of force on a recurring basis or routine keyboard operations. The work requires the following physical abilities to perform the essential job functions: feeling, fingering, grasping, handling, kneeling, lifting, reaching, speaking, visual acuity, and walking.

Work environment involves exposure to no known environmental hazards; and is relatively safe, secure, and stable.

Essential Job Functions

• Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; greets and assists office visitors;
• Assists in marketing housing units to the public;
• Prepares, processes and signs housing leases;
• Assists in coordinating activities pertaining to residents moving into and vacating units;
• Receives, records and processes rent payments;
• Establishes and maintains accurate and up-to-date housing / renter records;
• Prepares and tracks maintenance work orders; follows up on orders to ensure timely completion;
• Assists with general bookkeeping and accounting work as assigned;
• Maintains a professional, yet friendly, atmosphere in the offices and other areas where prospective residents and current residents meet;
• Inspect models and “market ready” vacancies daily to ensure cleanliness;
• Greets prospective residents, qualifies, determines needs and preferences; professionally presents community and specific apartments while communicating features and benefits;
• Maintains awareness of local market conditions and trends;
• Contributes ideas to the property manager for marketing community and for improving resident satisfaction;
• Occasionally will be required to perform external market outreach at nearby businesses, organizations, etc.;
• Responsible for assisting with annual recertifications ensuring compliance with all applicable regulatory requirements, and monitoring federal and state agency requirements of HUD’s Multi-Family Program;
• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results;
• Completes all lease paperwork including related addenda and accepts rents and deposits;
• Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff;
• Inspects move-outs and vacancies with the Senior Community Manager
• Organizes and files appropriate reports, leases and paperwork;
• Assists property manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc. as necessary;
• Performs routine clerical work, including but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, entering and retrieving computer data, processing daily mail, ordering office supplies, etc.;
• Receives and responds to public / customer inquiries, requests for assistance and complaints regarding department policies and procedures;
• Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills; and
• Performs other related duties as assigned.

Qualifications

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma or GED;
• Two (2) years of relevant prior experience preferred;
• Valid South Carolina Class “D” Driver’s License;
• Property Management License or able to obtain within six (6) months of employment.

Knowledge, Skills, and Abilities

• Knowledge of addition and subtraction, multiplication and division and/or calculating ratios, rates and percentages;
• Knowledge of personal computer equipment with skill in the use of Microsoft Office 2000 preferred, utilizing Outlook, word processing and spreadsheet software programs as well as RentRoll or other property management software programs;
• Ability to summarize, tabulate or format data or information in accordance with a prescribed schema or plan to facilitate the identification and extraction of useful information;

• Ability to provide information, guidance or assistance to people to directly facilitate task accomplishment; may give directions or assignments to helpers or assistants;
• Ability to handle or use machines, tools or equipment requiring brief instruction or experience, such as computers for data entry, fax machines, copiers, telephones or similar equipment; may service office machines, including adding paper and changing toner;
• Ability to perform semi-skilled work involving set procedures and rules but with frequent problems;
• Ability to read routine sentences, instructions, regulations, procedures or work orders; writing routine sentences and completing routine job forms and incident reports; speaking routine sentences using proper grammar;
• Ability to perform clerical, manual or technical tasks prescribed by standard practices but which may require computation, the use of several procedures, and the use of independent judgments with obvious choices; requires normal attention for accurate results; and
• Ability to guide others, requiring a few decisions affecting a few co-workers; works in a stable environment with clear and uncomplicated written/oral instructions but with some variations from the routine.

The City of Columbia is proud to offer a complete benefits package to full-time employees. This package includes health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time or temporary employees, including interns, are not eligible for City benefits.






































To learn more details, visit our benefits page at:
https://hr.columbiasc.gov/benefits/