Bilingual Office Support Specialist

Description

The City of Cockrell Hill is seeking a professional, organized, and bilingual (English/Spanish) individual to serve as a Bilingual Office Support Specialist. This position provides vital administrative support to the City Administrator and plays a crucial role in daily operations, including customer service, water billing, permitting, and financial processing. The ideal candidate will be a dependable team player who thrives in a fast-paced municipal environment and enjoys interacting with the public.

Requirements

Minimum Qualifications:

• Fluent in English and Spanish (required).
• High school diploma or GED (required); Associate degree is a plus.
• Minimum three (3) years of administrative/clerical experience.
• Experience with municipal or government entities preferred.
• Must possess a valid Texas Class C Driver’s License.
• Must pass a criminal background check, drug screen, and physical exam as a condition of employment.
• Must be willing to obtain Notary Public certification within 3 months of hire.

Essential Duties and Responsibilities:

Note: The duties below are illustrative and not exhaustive. Responsibilities may be modified as necessary.

Administrative Support

• Assist the City Administrator with scheduling, document preparation, and meeting coordination.
• Prepare City Council agenda packets and correspondence.
• Screen and direct calls, visitors, and mail.
• Maintain office records, databases, and filing systems.
• Respond to public inquiries, open records requests, and citizen concerns.
• Assist with building permits, schedule inspections, and process applications.
• Accept and process water bill payments; open and manage water/sewer service accounts.
• Create and track service and work orders for water utilities and public works.
• Work with other departments such as public works, animal control, code compliance, municipal court, and police dispatch.
• Translate English/Spanish with customers and translate documents.

Accounts Payable and Financial Support

• Process purchase orders, vendor invoices, and payments.
• Create and maintain vendor profiles with accurate documentation.
• Review expenditures for compliance with City purchasing policies.
• Assist in preparing financial reports, reconciliations, and audit documentation.
• Ensure accurate coding and data entry in the general ledger system.
• Process refund requests and verify documentation for all financial transactions.
• Create, maintain, invoice, and file residential city contracts for concrete.
• Prepare documents for liens for non-payment contracts.

Special Events and City Functions

Assist with the planning and execution of events such as the City’s annual Christmas party, employee recognition, and community events. Create/translate flyers, brochures, and other promotional materials. Coordinate activities and logistics with other departments.

Other Duties

• Serve as a Notary Public (must obtain within 90 days of hire).
• Attend city-related meetings, training sessions, and conferences as required.
• Support other city departments as needed and perform duties as assigned by the City Administrator or Administration Supervisor.
• Maintain a professional appearance and demeanor.
• Provide outstanding customer service to residents and fellow employees.

Work Environment and Physical Requirements:

• Standard office setting with extended periods of sitting and computer use.
• Occasional lifting (up to 25 lbs), bending, standing, and walking.
• Must be able to multitask in a busy and sometimes stressful environment.
• Occasional evening and weekend work may be required for special events.

City Employee Benefits:
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• Medical, dental, vision, HRA/FSA, basic life, and optional supplemental life and disability insurance.

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• Texas Municipal Retirement System (TMRS): 7% employee contribution with a 2-to-1 city match upon retirement.
• Participation in Social Security.
• Optional 457(b) deferred compensation plan.

*

• 13 paid holidays
• Vacation Leave accrual
• Sick Leave accrual

Disclaimer:

This job description is intended to convey essential information about the scope of the position. It is not intended to be an exhaustive list of skills, duties, responsibilities, or working conditions associated with the position. The City of Cockrell Hill reserves the right to modify the job description and duties as needed.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Language:

• Spanish (Required)

Ability to Commute:

• Dallas, TX 75211 (Required)

Ability to Relocate:

• Dallas, TX 75211: Relocate before starting work (Required)

Work Location: In person

Salary : $20