Communications & Public Engagement Coordinator

Job Summary

The City of Cleveland, Tennessee, is seeking an innovative, creative, and strategic communications professional to serve as the Communications & Public Engagement Coordinator. Located in the City Manager’s Office, this position serves as the City’s Public Information Officer and plays a vital role in advancing City priorities through effective communication, branding, marketing, media relations, and community engagement. The successful candidate will help strengthen connections between City government and residents by delivering clear, accurate, and engaging information through a variety of communication channels. Cleveland is a thriving community of approximately 55,000 residents in Bradley County that blends innovation, ingenuity, and urban thinking with strong small-town values where kindness matters.

Responsibilities

• Prepare and distribute news releases, media advisories, talking points, fact sheets, and other public information materials.
• Serve as the City’s primary media contact and coordinate responses to media inquiries.
• Develop and manage content across the City’s social media platforms, including Facebook, X, Instagram, BlueSky, Nextdoor, and emerging channels.
• Monitor social media engagement and respond appropriately to comments and inquiries.
• Create and manage multimedia content, including videos, podcasts, infographics, newsletters, flyers, and website content.
• Track, analyze, and report on digital communication metrics and social media performance.
• Research, develop, and implement communication strategies and public outreach campaigns.
• Assist with special projects, public meetings, community events, and other engagement initiatives.
• Coordinate event planning, promotion, logistics, and execution for City-sponsored events.
• Collaborate with City departments to communicate programs, services, initiatives, and accomplishments.
• Perform other duties as assigned.

Skills

• Social media management, digital communications, and content creation.
• Media relations and public information practices.
• Strong writing, editing, and verbal communication skills.
• Website content management and analytics tools.
• Ability to communicate complex information clearly and effectively.

Pay: $53,495.00 - $80,242.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Required)

Experience:

• progressively responsible: 4 years (Required)

Work Location: In person

Salary : $53,495 - $80,242