Collections Clerk

Collections Clerk

Job Title: Collections Clerk

Location: Clarksburg City Hall

Reports to: Director of Finance & Assistant Finance Director

Department: Finance

Wage: Commensurate with experience

Date: October 5, 2026

Status: Full-time

Posting Type: Internal and External

The City of Clarksburg is seeking a detail-oriented, highly principled, and community-minded professional for the position of full-time Collections Clerk in the Finance Department. This position is responsible for locating and contacting taxpayers who owe municipal debts, managing deferred payment plans, and administering local ordinances under West Virginia State Code Chapter 8. The ideal candidate will successfully blend accounting proficiency, public customer service, and legal enforcement procedures.

Job Duties and Responsibilities

The job duties and responsibilities listed below are those that an employee must be able to perform, with or without reasonable accommodation. The City Manager may modify this description as needed, and the omission of specific duties does not preclude the assignment of related essential tasks.

· Account Collection & Monitoring: Review accounts receivable ledgers for delinquent municipal fees, including, but not limited to municipal service fees, fire service fees, police citations, B&O taxes, and parking fees.

· Customer Contact: Maintain daily contact with a minimum of twenty-five (25) account holders by telephone, supplemented by email and written correspondence, to address delinquent accounts, negotiate appropriate payment arrangements, and facilitate timely resolution of outstanding balances while maintaining a professional, courteous, and respectful demeanor.

· Payment Agreements: Evaluate the financial status of customers, advise them on debt repayment strategies, and establish legally binding deferred payment plans according to city guidelines.

· Audit & Notice Drafting: Identify delinquent accounts, apply standard penalties, and draft and mail necessary notices.

· Legal & Administrative Remedies: Prepare and process documentation for municipal liens, secure municipal court judgments, and handle magistrate, circuit, and city/county court filings and presentations.

· Agency Placement & Reconciliation: Transfer delinquent accounts to a licensed private collection agency within the designated 90 to 180-day window and reconcile the agency's monthly reports and payments.

· Demolition Invoicing: Collaborate with Code Enforcement to obtain property demolition lists. Invoice owners for contractor, engineering, and city costs, and place property liens if invoices are unpaid after 30 days.

· Debt Registry Management: Maintain a comprehensive list of all debt owed to the city, managing assessments and liens for grass/weeds, vacant properties, licenses, and fire fees exceeding $100.00.

· Departmental Support: Provide training and support to clerks of the same or lower rank, and perform related duties as assigned by supervisors.

· Compliance & Confidentiality: Maintain strict confidentiality of all records, reports, and correspondence in accordance with the City of Clarksburg Employee Handbook.

Required Qualifications

· Education: High school diploma or equivalent.

· Experience: Minimum of two (2) years of experience (or equivalent training) in collections, billing, customer service, or municipal government finance.

· Technical Skills: Strong data entry skills and proficiency with ordinary office machinery and Microsoft Office (Word and Excel).

· Core Skills: Above-average grammatical, organizational, and mathematical skills.

· Screening: Must successfully pass a professionally administered pre-employment drug test, background check, and credit check.

Knowledge, Skills, and Abilities

· Ability to work efficiently with minimal supervision.

· Exceptional conflict de-escalation skills to effectively handle dissatisfied clients and patrons both in person and over the phone.

· High attention to detail regarding the management and entry of financial records.

· Familiarity with Tyler Technologies Incode 9 is a plus.

Physical Standards & Work Environment

· Physical Demands: Frequently required to sit, talk, hear, reach with hands and arms, and perform sustained keyboard operations. Occasionally required to walk and lift/move up to 15 lbs.

· Vision: Requires close vision and the ability to adjust focus.

· Environment: Low to moderate noise level within a standard office setting.

Qualified candidates: submit a cover letter and resume to:

City of Clarksburg

Attn: Sherri Matheny

222 West Main Street, Clarksburg, WV 26301

Email to hr@cityofclarksburgwv.com

Deadline to apply is October 20th, 2026, at 4:00 p.m.

We thank all who apply and advise that only those selected for

further consideration will be contacted.

Clarksburg is an equal opportunity employer. EOE/M/F/D/V.

Job Type: Full-time

Pay: $40,934.40 - $55,369.60 per year

Benefits:

• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• collections, billing, customer service, or municipal finance: 2 years (Preferred)

Work Location: In person

Salary : $40,934 - $55,370