What are the responsibilities and job description for the Community Service Officer position at City of Chula Vista?
Description And Essential Functions
To perform non-sworn work of a limited scope in support of Police Department operations, services, and functions including patrol, court liaison, special investigations, fraud and forgery, registration of sex offenders and vehicle abatement; provides support to sworn police officers by relieving them of routine duties; to carry out specific assignments in a particular phase of police work; and perform other related work as required.
Essential Functions
Functions may include, but are not limited to, the following: provide support to sworn police officers by relieving them of routine duties; carry out specific assignments in a particular phase of police work; assist sworn personnel in crime investigation and reporting, evidence collection, and the receipt of lost or stolen property; respond to low- and non-priority calls for service; provide additional assistance to sworn police officers by responding to and investigating non-injury accidents; assist in traffic direction for minor injury, and major injury traffic collisions; assist with traffic hazards by providing traffic control at accident scenes; issue parking citations; take and prepare type-written crime reports when the suspect is not present either at the crime scene, over-the-counter or by phone; provide routine information to citizens at the front counter related to assignments; perform a range of other duties in support of the department; assist in specials projects and assignments including assisting at special events, major events, and major incidences; may assist in training new personnel; and perform related duties as assigned. WHEN ASSIGNED TO SPECIAL ASSIGNMENT AREAS: assist in the implementation of the City's Vehicle Abatement program; coordinate the removal of vehicles causing safety and traffic hazards off of City streets including abandoned, wrecked, or nuisance vehicles; issues notices and citations; tags vehicles; follow-up on vehicles that have been issued 72 hour notices and impound as required; register sex offenders in accordance with guidelines; record registrant's information in database; conduct criminal background check; maintain files; update information annually; answer public's questions regarding Megan's Law database; process and monitor various police controlled licenses including card room workers, massage technicians, firearm dealers, vending vehicles, pawnbrokers; review and conduct background investigative checks on potential applicants, using multiple regional databases; perform inspections for specific licenses (vending vehicles, firearm dealers, massage parlors); maintain asset seizure database and prepare required reports; receive and handle incoming pawn slips; assists Detectives when needed; assist fraud and forgery investigators; gather necessary bank documents; collect evidence from public at the front counter; prepare photo lineups of suspects; review incoming mail from merchants, banks, and citizens regarding stolen, counterfeited, altered or forged checks; prepare reports; gather, prepare and deliver custody packets to courthouse; research and copy 911 dispatch tape recordings as requested; serve subpoenas; testify in court.
Minimum Qualifications
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Pre-Employment Background Investigation
Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Each incident is evaluated in terms of the circumstances and facts surrounding its occurrence and its degree of relevance to the position. Please review the "Pre-Employment Disqualifying Criteria" link below which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
Pre-Employment Disqualifying Criteria
Knowledge, Skills and Abilities / Physical Demands and Working Conditions
Knowledge, Skills And Abilities
Knowledge of: Basic law enforcement organization, activities, terminology, practices, and regulations; basic interview methods and principles; evidence collection methods; applicable laws, codes, ordinances and regulations; English usage, spelling, grammar, and punctuation; computer equipment and software applications related to assignment.
Ability to: Learn, understand and utilize written materials related to police work; work assigned shifts or duty under strict discipline; operate computer equipment and software applications related to assignment; write/type reports and complete all assignments; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; and work with various cultural and ethnic groups in a tactful and effective manner.
Physical Demands and Working Conditions
On a continuous basis walk, stand, bend, crouch or stoop, sit for varying periods of time; work in situations that may pose a physical danger; read and interpret codes and laws; drive a patrol or assigned vehicle; communicate over a radio or telephone; hear communications via radio, telephone or in person; respond to inquiries from citizens; use a computer keyboard; re-interpret and write simple and complex reports; testify in court; respond to dispatch calls at various locations. Must be able to lift and carry 50 lbs. See in the normal vision range with or without correction; hear in the normal range with or without correction. Primary work is performed in an indoor and outdoor environment. When indoors it is usually in an office or front counter setting with fluorescent lighting and moderate noise level; when in a field setting and traveling from site to site there is exposure to the external environment including all types of weather and temperature conditions. While directing traffic, may be exposed to dangerous traffic conditions along with traffic noise; occasional exposure to mechanical, electrical and explosive hazards of vehicular accidents including fumes odor, dust, and toxic substances of vehicular accidents and flares.
Additional Information
Recruitment No. 25514111
To be considered, applicants must submit a City Application by 12:00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail.
Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. The examination materials for this recruitment are validated, copyrighted and/or inappropriate for review. The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended.
ACE Benefit Summary: Click here.
01
The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications.
EDUCATION
Which of the following best describes your highest level of education completed?
Please specify your major field of study. If you do not have a major field of study, please indicate "N/A" below.
04
Please list any college courses you have taken in criminal justice, including the institution and approximate date. If not applicable, please indicate "N/A".
05
Experience
Which of the following best describes your experience in customer service dealing with the public and resolving complaints and problems?
Describe your customer service and public contact experience. Please list ALL employment from the Work Experience section of your application where you had experience in customer service and public contact.
Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer.
07
Community Service Officers perform non-sworn work in support of Police Department operations, services, and functions including patrol, court liaison, special investigations, fraud and forgery, registration of sex offenders and vehicle abatement.
Do you have experience dealing with the public in an enforcement, inspection, or investigation capacity in a law enforcement setting or in a public safety agency?
If You Responded "Yes" To Question 7, Please Indicate The Type(s) Of Law Enforcement Or Public Safety Agency Where You Gained Your Experience
If you indicated a type of agency to Question 8, please describe your experience in a law enforcement or public safety agency. Please list ALL employment from the Work Experience section of your application where you had experience in a law enforcement or public safety agency.
Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer.
10
PRE-EMPLOYMENT BACKGROUND INVESTIGATION
Unless already employed by the City of Chula Vista Police Department, successful candidates must undergo a thorough background investigation. There are certain types of conducts which are automatic grounds for disqualification. Please refer to the "Pre-Employment Disqualifying Criteria" link found in the job announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
I acknowledge that I have read and understood the Pre-Employment Disqualifying Criteria. I understand that if selected, I must undergo a thorough background investigation conducted by the Chula Vista Police Department prior to my appointment. Please select "YES" to acknowledge that you understand these statements.
APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL)
The City Of Chula Vista's Human Resources Department Uses Electronic Mail (e-mail) To Notify Applicants Of Important Information Relating To The Status And Processing Of Your Application. We Do So As Part Of Our Ongoing Efforts To Increase Operational Efficiency, Promote The Conservation Of Green Resources, And Minimize Delays And Costs. Therefore, As An Applicant, You Are Hereby Advised Of The Following
To perform non-sworn work of a limited scope in support of Police Department operations, services, and functions including patrol, court liaison, special investigations, fraud and forgery, registration of sex offenders and vehicle abatement; provides support to sworn police officers by relieving them of routine duties; to carry out specific assignments in a particular phase of police work; and perform other related work as required.
Essential Functions
Functions may include, but are not limited to, the following: provide support to sworn police officers by relieving them of routine duties; carry out specific assignments in a particular phase of police work; assist sworn personnel in crime investigation and reporting, evidence collection, and the receipt of lost or stolen property; respond to low- and non-priority calls for service; provide additional assistance to sworn police officers by responding to and investigating non-injury accidents; assist in traffic direction for minor injury, and major injury traffic collisions; assist with traffic hazards by providing traffic control at accident scenes; issue parking citations; take and prepare type-written crime reports when the suspect is not present either at the crime scene, over-the-counter or by phone; provide routine information to citizens at the front counter related to assignments; perform a range of other duties in support of the department; assist in specials projects and assignments including assisting at special events, major events, and major incidences; may assist in training new personnel; and perform related duties as assigned. WHEN ASSIGNED TO SPECIAL ASSIGNMENT AREAS: assist in the implementation of the City's Vehicle Abatement program; coordinate the removal of vehicles causing safety and traffic hazards off of City streets including abandoned, wrecked, or nuisance vehicles; issues notices and citations; tags vehicles; follow-up on vehicles that have been issued 72 hour notices and impound as required; register sex offenders in accordance with guidelines; record registrant's information in database; conduct criminal background check; maintain files; update information annually; answer public's questions regarding Megan's Law database; process and monitor various police controlled licenses including card room workers, massage technicians, firearm dealers, vending vehicles, pawnbrokers; review and conduct background investigative checks on potential applicants, using multiple regional databases; perform inspections for specific licenses (vending vehicles, firearm dealers, massage parlors); maintain asset seizure database and prepare required reports; receive and handle incoming pawn slips; assists Detectives when needed; assist fraud and forgery investigators; gather necessary bank documents; collect evidence from public at the front counter; prepare photo lineups of suspects; review incoming mail from merchants, banks, and citizens regarding stolen, counterfeited, altered or forged checks; prepare reports; gather, prepare and deliver custody packets to courthouse; research and copy 911 dispatch tape recordings as requested; serve subpoenas; testify in court.
Minimum Qualifications
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- One year of responsible experience in a customer service related field and training equivalent to the completion of the twelfth grade supplemented by college courses in criminal justice or a related field.
Pre-Employment Background Investigation
Successful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Each incident is evaluated in terms of the circumstances and facts surrounding its occurrence and its degree of relevance to the position. Please review the "Pre-Employment Disqualifying Criteria" link below which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
Pre-Employment Disqualifying Criteria
Knowledge, Skills and Abilities / Physical Demands and Working Conditions
Knowledge, Skills And Abilities
Knowledge of: Basic law enforcement organization, activities, terminology, practices, and regulations; basic interview methods and principles; evidence collection methods; applicable laws, codes, ordinances and regulations; English usage, spelling, grammar, and punctuation; computer equipment and software applications related to assignment.
Ability to: Learn, understand and utilize written materials related to police work; work assigned shifts or duty under strict discipline; operate computer equipment and software applications related to assignment; write/type reports and complete all assignments; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; and work with various cultural and ethnic groups in a tactful and effective manner.
Physical Demands and Working Conditions
On a continuous basis walk, stand, bend, crouch or stoop, sit for varying periods of time; work in situations that may pose a physical danger; read and interpret codes and laws; drive a patrol or assigned vehicle; communicate over a radio or telephone; hear communications via radio, telephone or in person; respond to inquiries from citizens; use a computer keyboard; re-interpret and write simple and complex reports; testify in court; respond to dispatch calls at various locations. Must be able to lift and carry 50 lbs. See in the normal vision range with or without correction; hear in the normal range with or without correction. Primary work is performed in an indoor and outdoor environment. When indoors it is usually in an office or front counter setting with fluorescent lighting and moderate noise level; when in a field setting and traveling from site to site there is exposure to the external environment including all types of weather and temperature conditions. While directing traffic, may be exposed to dangerous traffic conditions along with traffic noise; occasional exposure to mechanical, electrical and explosive hazards of vehicular accidents including fumes odor, dust, and toxic substances of vehicular accidents and flares.
Additional Information
Recruitment No. 25514111
To be considered, applicants must submit a City Application by 12:00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail.
Unless otherwise noted, a passing score must be achieved at each step of the selection process in order to have your name placed on the eligibility list for hiring consideration. The examination materials for this recruitment are validated, copyrighted and/or inappropriate for review. The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended.
ACE Benefit Summary: Click here.
01
The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications.
- I have read and acknowledge the instructions stated above.
EDUCATION
Which of the following best describes your highest level of education completed?
- Bachelor's degree or higher
- Associate's degree
- Some college but no degree
- High School / GED
Please specify your major field of study. If you do not have a major field of study, please indicate "N/A" below.
04
Please list any college courses you have taken in criminal justice, including the institution and approximate date. If not applicable, please indicate "N/A".
05
Experience
Which of the following best describes your experience in customer service dealing with the public and resolving complaints and problems?
- Five or more years of experience
- At least three years but less than five years of experience
- At least one year but less that three years of experience
- Less than one year of experience
- No experience
Describe your customer service and public contact experience. Please list ALL employment from the Work Experience section of your application where you had experience in customer service and public contact.
Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer.
- Name of employer;
- Your position title;
- Date(s) of employment (from - to);
- Type of employment (indicate if full-time, part-time, volunteer, internship);
- Brief description of duties; and
- Examples of difficult customer service issues resolved
07
Community Service Officers perform non-sworn work in support of Police Department operations, services, and functions including patrol, court liaison, special investigations, fraud and forgery, registration of sex offenders and vehicle abatement.
Do you have experience dealing with the public in an enforcement, inspection, or investigation capacity in a law enforcement setting or in a public safety agency?
- Yes
- No
If You Responded "Yes" To Question 7, Please Indicate The Type(s) Of Law Enforcement Or Public Safety Agency Where You Gained Your Experience
- State or municipal police agency
- State or municipal fire agency
- County police or fire department
- Private security/investigations agency
- Military
- Other
- No experience
If you indicated a type of agency to Question 8, please describe your experience in a law enforcement or public safety agency. Please list ALL employment from the Work Experience section of your application where you had experience in a law enforcement or public safety agency.
Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer.
- Name of employer;
- Your position title;
- Date(s) of employment (from - to);
- Type of employment (indicate if full-time, part-time, volunteer, internship);
- Brief description of duties that support this experience.
10
PRE-EMPLOYMENT BACKGROUND INVESTIGATION
Unless already employed by the City of Chula Vista Police Department, successful candidates must undergo a thorough background investigation. There are certain types of conducts which are automatic grounds for disqualification. Please refer to the "Pre-Employment Disqualifying Criteria" link found in the job announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.
I acknowledge that I have read and understood the Pre-Employment Disqualifying Criteria. I understand that if selected, I must undergo a thorough background investigation conducted by the Chula Vista Police Department prior to my appointment. Please select "YES" to acknowledge that you understand these statements.
- Yes, I acknowledge that I have read, understand, and agree to the above.
APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL)
The City Of Chula Vista's Human Resources Department Uses Electronic Mail (e-mail) To Notify Applicants Of Important Information Relating To The Status And Processing Of Your Application. We Do So As Part Of Our Ongoing Efforts To Increase Operational Efficiency, Promote The Conservation Of Green Resources, And Minimize Delays And Costs. Therefore, As An Applicant, You Are Hereby Advised Of The Following
- Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails, i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.
- Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.
- I acknowledge that I have read, understand, and agree to the above.
- Required Question
