Talent Network Coordinator (Program Coordinator)

General Summary

The Talent Network Coordinator within the Office of Economic Development performs responsible, professional, administrative, and relationship-centered work coordinating talent connection services for jobseekers and businesses within the Charlottesville workforce ecosystem. This position serves as a workforce navigator utilizing a “no wrong door” approach, ensuring individuals and employers are connected to the most appropriate resources, programs, and opportunities within the community.

Work includes conducting needs assessments, providing information and referrals, coordinating service delivery across external partner organizations, and offering career navigation to support successful employment and workforce outcomes for local employers. The Talent Network Coordinator plays a key role in strengthening talent pipelines, improving access to services, and aligning community workforce efforts with the City’s economic development priorities.

Primarily and most frequently the work done here is performed independently and reports to Workforce Development Program Manager.

Preferred Benefits

The preferred hiring amount for this position is between $65,757.80 - $79,182.91 Annually. Starting offer is based on applicable education, experience, and internal equity. This full-time, exempt position offers a comprehensive benefits package, including 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits:

• Choice of retirement plan:
• Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary.
• Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required.
• Voluntary 457 Deferred Compensation Plan
• Eligibility to purchase prior service credit under the Defined Benefit Plan
  

The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage.

Essential Responsibilities And Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

Workforce Navigation & Case Management

• Serve as a central point of contact for jobseekers and businesses seeking workforce support using a no wrong door model.
• Conduct assessments to identify employment, training, hiring, and workforce needs.
• Provide information, referrals, and warm handoffs to OED programs and community workforce partners.
• Deliver career coaching and navigation, including follow-up communication to ensure successful connections and outcomes.
• Assist jobseekers with resume development, job search strategies, and interview preparation.
• Support businesses in identifying workforce needs and connecting them to appropriate OED programs, community training programs and talent resources.
  
  

Program Coordination & Service Delivery

• Coordinate and implement workforce services, ensuring alignment with OED programs and regional workforce initiatives.
• Maintain knowledge of workforce training programs, education pathways, and support services available in the community.
• Collaborate with workforce partners to streamline referrals and improve service delivery.
• Identify gaps in services and recommend improvements to enhance access and outcomes.
  
  

Data Tracking, Reporting & Evaluation

• Track and maintain accurate data on individuals served, businesses assisted, referrals made, and outcomes achieved.
• Utilize databases and tracking systems to monitor performance metrics and service effectiveness.
• Develop monthly and annual reports summarizing program activity, outcomes, and impact.
• Analyze trends and data to inform program improvements and strategic decision-making.
  
  

Outreach, Events & Employer Engagement

• Represent OED at career fairs, community events, and workforce-related meetings.
• Assist in planning and implementing workforce events, workshops, and hiring initiatives.
• Build and maintain relationships with employers, training providers, and community organizations.
• Promote OED workforce programs and services to jobseekers and businesses.
  
  

Customer Service & Collaboration

• Provide high-quality, responsive customer service to diverse populations, including individuals with barriers to employment.
• Collaborate with internal staff and external partners to coordinate services and share information.
• Resolve concerns and provide guidance to improve user experience and service delivery.
  
  

Other Duties

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and reliable attendance.
• Performs additional duties to support operational requirements as apparent or assigned.
  
  

Education, Experience And Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Bachelor’s degree in a related field AND at least 2 years of experience in Workforce Development, Economic Development, Career Coaching, Human Resources, or Employer Engagement or related area.
  
  

OR

• Associates degree in a related field AND at least 4 years of experience in Workforce Development, Economic Development, Career Coaching, Human Resources, or Employer Engagement or related area.
  
  

OR

• High School Diploma or GED AND at least 6 years of experience in Workforce Development, Economic Development, Career Coaching, Human Resources, or Employer Engagement or related area.
  
  

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.
  
  

Certifications/Licenses/Other Requirements

• Must obtain and maintain a valid Virginia driver’s license and acceptable driving record according to city criteria.
• Required to successfully pass a pre-employment background check and pre-employment drug screen.
  
  

Preferred:

• Knowledge of local or regional workforce systems and community resources.
  
  

Knowledge, Skills, Abilities And Other Characteristics

Job Knowledge

• Knowledge of workforce development systems, employment services, and training programs.
• Understanding of barriers to employment and strategies to support diverse populations.
• Thorough knowledge of the principles, practices, processes, systems, conditions and/or support of and for the program participants.
• Thorough knowledge of office administrative practices and of applicable Federal, State, and local regulations, policies, and procedures.
• Knowledge of program management, workflow development, and quality assurance practices.
• Knowledge of relevant internal and/or community partner agencies.
• Knowledge of databases and other methods to track data, performance measurements, and maintain accurate records.
  
  

Reading

• Intermediate: ability to read and understand regulations, policies, technical reports, journals, multi-step instruction manuals, and reference materials. Ability to research, compile, analyze, and interpret data, trends, and outcomes.
  
  

Writing

• Intermediate: ability to organize data and write clear and concise reports, prepare business letters, explanations, and summaries with proper format, punctuation, spelling and grammar, using all parts of speech. Composes clear and accurate written communications including program SOPs, evaluation tools/findings, and written internal controls.
  
  

Math

• Intermediate: ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions and measurement such as technical specifications, budget preparation and financial operations.
  
  

Communication Skills

• Intermediate: Establish and maintain effective working relationships with co-workers, clients, customers, city officials, and others. Ability to effectively communicate, and recommend, program policies and procedures. Ability to present information and data to a variety of audiences. Contact that may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Delivers responsive and high-quality customer service.
  
  

Independence and Decision-Making

• Requires Limited Direction: normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.
  
  

Technical Skills

• Skilled: comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Skill in the use of a variety of standard office machines and software packages. Intermediate skill in the use of Microsoft Office applications (Word, Excel, etc.) and ability to effectively use agency systems and software.
  
  

Fiscal Responsibilities

• Completes research for documents, compiles data for computer entry, and/or enters or oversees data entry. Has responsibility for monitoring budget/fiscal expenditures (typically non-discretionary expenditures) for a program, activity, project or small organizational unit. May recommend budget allocations.
  
  

Supervisory Responsibilities

• Lead Worker: Guides, instructs, provides direction, assigns, and monitors work of others. May evaluate, or provides input on, program staff performance and of program service delivery and needs.
  
  

Other Characteristics

• Organization and time management skill, sometimes under strict time constraints.
• Ability to exercise sound independent judgment and demonstrate tact, diplomacy, and professionalism.
• Frequent change of tasks, interruptions and requests for service.
• Performing multiple tasks simultaneously.
• Working closely with others as part of a team.
• Must work effectively with sensitive and confidential information or issues.
• May require dealing with angry, frustrated and/or upset individuals.
• May be required to work outside normal work schedule such as evenings, weekends, and/or holidays.
  
  

Physical Conditions & Additional Information

Physical Demands

• Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Remains in stationary position most of the time.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Ability to move about inside the office to access file cabinets, office machinery, etc.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).
  
  

Machines, Tools, Equipment, Software and Hardware:

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.
  
  

Work Environment:

• Work is performed in an office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• Depending on assignment, work may also occur in program participant home, facilities of other agencies, or court buildings; and may involve potentially uncomfortable settings or challenging circumstances.
• The noise level is usually moderate.
  
  

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.

Summary Of Employee Benefits

Updated February 9, 2026

Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits.

• LEAVE:
  
  

Vacation: Need some time off? Use it, you earned it:

Years Worked

0 -

3 -

5 -

10 -

15 -

20 -

25

Hours Accrued Biweekly

3.09

3.85

4.62

5.4

6.16

6.93

7.7

Sick: Under the weather? Earn 4.62 hours biweekly, approximately 120 hours a year, with no limit on accumulation to be used to care for yourself and qualifying family members.

Holidays: Enjoy 13 paid holidays per year. Including 1 Floating Holiday, which must be taken during the Fiscal Year (July 1 - June 30):

OBSERVED CITY HOLIDAYS

New Years Day

Dr. Martin Luther King Day

Presidents’ Day

Liberation & Freedom Day

Memorial Day

Juneteenth Day

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

1 Floating Holiday

Volunteer Leave: Paid leave for participating in an authorized event as a volunteer, subject to Section 9-3, Code of Ethics & Conflicts of Interest. Regular full-time employees receive up to 8 hours and all regular part-time employees are eligible to receive pro-rated leave each available each calendar year.Delta Dental Plan:

• INSURANCE: Aetna Medical Plans: Coverage is effective on the first of the month following date of hire.
• Choose from two options:
• Select HMO with City-funded HRA ($0 premium for employee-only coverage)
• Choice POS ($13.02 biweekly premium for employee-only coverage)
• Prescription Card: ($10 generic, $30 lower cost name brand,$55 higher cost name brand, 20% up to $150 for specialty drugs)
• Mail Order Maintenance Prescription Drug Program ($20 generic, $60lower cost name brand, $110 higher cost brand) not available for specialty drugs)
• Diagnostic and Preventative–100% of allowable charge; Basic Dental Care-80%; Major Dental Care- 50%
• Primary - $50 deductible, 80/20; Prosthetic and Complex Restorative -$50, 50/50
• $1,500 Annual benefit maximum
• $1,000 Orthodontic benefit (children to age 19)
  

MetLife Vision Plan: (Optional)

• $2.50 premium paid bi-weekly for employee-only coverage. Dependent care coverage also available.
• Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay
• $130 allowance for frames, after co-pay, plus additional discounts where accepted.
  
  

Life Insurance: In the event of your death, your beneficiary will receive twice your annual salary. Supplementary policies for you and your dependents are available.

Long-Term Disability: Upon approval for along-term illness or injury, you can receive up to 60% of your earnings after a 90-day wait period.

Voluntary Benefits: Accident, Critical Illness, Hospital Indemnity insurance; Short-Term Disability; Identity Theft Protection

• RETIREMENT:
  
  

Pension

• Choose from two (2) options:
• A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee’s earnings history, tenure of service, and age. Our plan has a 5-year vesting period and an employee contribution of 5% of salary.
• A Defined Contribution 401a plan in which fixed contributions are paid into an individual’s account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% vesting after three years of service. There is no required contribution from salary. (Note: the Defined Contribution retirement plan is the only plan available for Library employees).
  

Supplement: Deferred Compensation 457 available for you to invest your own money for additional retirement savings.

• VOLUNTARY:
  
  

Wellness

• Gym Membership Reimbursement Program (up to $34.00 per month)
• Bicycle Commuter Program: Reimbursement up to $20 per month for reasonable bicycle commuting expenses
• Online wellness resources and Lunch-and-Learn Sessions
  
  

Employee Assistance Program

• A variety of confidential, personal professional services for you and your family available 24 hours a day.
  
  

Tuition Reimbursement

• Up to $1,500 for job-related certificates, trade programs, undergraduate coursework or up to $3,000 for graduate level courses per fiscal year for career-related courses.
  
  

Flexible Spending Accounts

• Expense accounts available for healthcare, dependent care and parking/mass transit.
  
  

01

Please indicate your highest level of education obtained: (Must be verifiable in the Education History section of your online application.)

• Master's degree
• Bachelor's degree
• Associates degree
• High School Diploma
• None of the above
  
  

02

How many years of experience do you have in Workforce Development, Economic Development, Career Coaching, Human Resources, Employer Engagement or related area? (Must be verifiable in the Work History section of your online application.)

• No experience.
• Less than two (2) years of relevant experience.
• Two (2) to less than four (4) years of relevant experience.
• Four (4) to less than six (6) years of relevant experience.
• Six (6) years or greater.
  
  

03

Please indicate the areas in which you have work experience in: Select all that apply.

• Workforce Development
• Economic Development
• Career Coaching / Career Counseling
• Human Resources
• Employer Engagement
• Related field
• None of the above.
  
  

04

If you selected "related field" in response to question #3, please specify below:

05

This position may require driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record. Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?

• Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record.
• No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record.
• No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.
  
  

06

To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself.

• Yes
• No
  
  

07

I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

• Yes
• No
• Required Question