Library - Full Time IT Supervisor

General Summary

Jefferson-Madison Regional Library is seeking candidates to be considered for the position of IT Supervisor who are highly motivated and who support JMRL's Mission Statement to foster personal growth and life-long learning for all by connecting people with ideas, information, and each other.

The preferred starting salary for this position is $25.57 hourly ($53,185.60 annually). Starting offer is based on applicable education, experience and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays, plus paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities.

• For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
• The City of Charlottesville manages its own retirement system and does not participate in VRS; however, the City has a Portability Agreement with VRS and there are certain provisions that must be met. If questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

Essential Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The JMRL retains the discretion to add to or change the duties of the position at any time.

• Provides managerial leadership in planning, installation, analyzing, maintaining, and troubleshooting all hardware, software, and networking associated with the Jefferson-Madison Regional Library system.
• Supervises, coaches, trains, motivates, and evaluates the performance of staff and volunteers; interviews, selects, schedules, assigns work, and administers disciplinary action to subordinate employees in accordance with established personnel policy and procedures. Establishes professional standards for work quality, quantity, performance, and accountability.

• Orders, evaluates, sets up and configures new hardware and software.
• Maintains and repairs computer hardware.
• Trains library staff of all skill levels in use of hardware and software. Designs and maintains a program of refresher trainings as required.
• Serves as primary manager of all JMRL computer hardware, software, and peripherals for the staff and public.
• Operates a vehicle to perform job responsibilities.
• Produces an accurate record of JMRL's hardware and software resources using database management software; maintains inventory records in a current state.
• Sets up and adheres to a regular preventive maintenance program diagnose and corrects malfunctions of both hardware and software.

• Responsible for appropriate use and maintenance of JMRL equipment, tools and other resources, including work time.

• Regular and reliable attendance.

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Minimum Qualifications: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Bachelor’s degree in an information technology discipline.

• Associate’s degree in an information technology discipline and 2 years of related experience.

• High school diploma or GED and 4rs of related experience.

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

• Master’s degree in Library Science or related IT discipline
• Experience working in a library IT environment.
• Previous supervisory experience.

• Valid Virginia driver’s license and maintain an acceptable driving record.
• Required to successfully pass a pre-employment background check.

• Considerable knowledge of hardware and software management, maintenance, and troubleshooting.
• Considerable knowledge of computer networking practices.
• Knowledge of IT terminology, processes, and best practices.
• Knowledge of personal computers, desktop computers, and associated systems and processes.

• Intermediate: ability to read and understand written materials such as newspapers, magazines, technical journals, multi-step instruction manuals, and reference materials.

• Intermediate: ability to write reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

• Intermediate: ability to deal with number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement.

• Intermediate: Ability to effectively communicate technical information to non-experts. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Establishes and maintains effective working relationships with staff, leaders, and the public.

• Requires Limited Direction: Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

• Advanced: High level skills and extensive knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively. Proficiency in Microsoft Office applications and/or departmental software.

• No budgetary/fiscal responsibilities.

• Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments.

• Working closely with others as a team.
• Performing multiple tasks simultaneously.
• Performs tedious or exacting work.
• May require dealing with angry, frustrated and/or upset individuals.
• Constant interruptions and/or requests for service.
• Excellent organizational, time management and customer service skills.

Physical Conditions & Additional Information

Physical Demands:

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Requires regular travel to all JMRL branches.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).

• Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

• Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• The noise level in the work environment is usually quiet.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.