FT Technical Services Specialist

General Summary

Jefferson-Madison Regional Library is seeking candidates to be considered for the position of Technical Services Specialist for the Central Library who are highly motivated and who support JMRL's Mission Statement to foster personal growth and life-long learning for all by connecting people with ideas, information, and each other.

The preferred starting salary for this position is $17.27 hourly ($35,921.60 annually). Starting offer is based on applicable education, experience and internal equity. This is a full-time, non-exempt, position which provides excellent benefits including 13 paid holidays, plus paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities.

• For a general summary of benefits offered by the City
• The City of Charlottesville manages its own retirement system and does not participate in VRS; however, the City has a Portability Agreement with VRS and there are certain provisions that must be met. If questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

Essential Responsibilities and Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The JMRL retains the discretion to add to or change the duties of the position at any time.

• Processes and receives library materials, including books, audio-visual materials, kit materials, etc.
• Matches contents of shipments to packing slips and enters appropriate information into acquisition order records in the Integrated Library System software.
• Resolves errors in shipping and with vendors and keeps records of problems. Edits acquisition records to reflect receipt.
• Creates, edits, and maintains detailed electronic item records across multiple ILS (Integrated Library Systems) workflows for staff and public access.
• Prepares new library materials for circulation by covering, labeling, stamping, and adding stickers.
• Distributes processed materials to their ultimate destination based on item record coding.
• Amends library materials by reconciling discrepancies between labels and database, updating labeling to reflect current standards, and repairing physical damage.
• Processes incoming library materials for repair or to route items to various departments for replacement and withdrawal.
• Responds to and fulfills requests for labels and other materials from library employee’s system wide.
• Opens and closes Jefferson-Madison Regional Library (JMRL) technical services department,
• Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time.
• Regular and reliable attendance.

• Performs additional duties to support operational requirements as apparent or assigned.

Education, Experience and Skills

Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• Bachelor’s degree and some related experience and basic desktop computer skills, including word processing and printing.

• Associate’s degree and 3 years of related experience and basic desktop computer skills, including word processing and printing.

• High School diploma or GED and 5 years of related experience and basic desktop computer skills, including word processing and printing.

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

• 3 years of experience using library ILS (Integrated Library Systems)

• Required to successfully pass a pre-employment background check.

• Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.
• Working knowledge of library principles, practices, and procedures.
• Working knowledge of computer hardware and Microsoft Office software applications.

• Intermediate: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.

• Intermediate: Ability to write reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

• Intermediate: Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement such as technical specifications.

• Basic: Provide standard information to and interacts with others outside direct reporting relationships on procedures or general policies. Interaction requires recognizing different points of view to ensure understanding and appropriate response. Establishes and maintains effective working relationships with co-workers and customers.

• Requires General Direction: Normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.

• Skilled: Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications and/or departmental software.

• No budgetary/fiscal responsibilities.

• No responsibility for direction or supervision of others.

• Strong public service orientation.
• Tedious or exacting work.
• Frequent change of tasks.
• Performing multiple tasks simultaneously.
• May require dealing with angry, frustrated and/or upset individuals.

Physical Conditions & Additional Information

Physical Demands:

• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
• Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer)

• Typically requires use of standard office equipment and telephone, and related software and hardware; uses book trucks, carts and bins, and any other equipment as appropriate or as assigned.

• Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust.
• The noise level in the work environment is usually quiet.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.