Family Services Specialist - Adult Protective Services

General Summary

Contribute to the delivery of programs and services in Charlottesville that support meeting essential needs, which promote self-sufficiency, and that enhance the quality of life for all residents in our community. The Charlottesville Department of Social Services is seeking qualified candidates to be considered for the position of Family Services Specialist - Adult Protective Services who are highly motivated and who strive for success by demonstrating Charlottesville's Core Values of Commitment, Integrity, Respect, Innovation, and Collaboration.

This position is assigned to Adult Protective Services and is responsible for performing complex professional work in the support and assistance of agency clients with personal, social, health and economic needs involving the elderly and adults with disabilities. Work involves assisting clients in addressing issues related to substance abuse, family services, employment services, public assistance, and protective services, and requires an understanding of individual, group, adult, and geriatric behavior as well as the techniques used in interviewing, counseling, and problem investigation. Does related work as required. Work is performed under the regular supervision of a Social Services Family Services Supervisor.

• For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visit https://www.charlottesville.gov/1047/Employee-Benefits.
• The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS and there are certain provisions that must be met. For questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462.

Essential Responsibilities and Duties

• Assesses needs of clients and families which may include but is not limited to
  • Investigates referrals
  • Interviews clients and family members as needed,
  • Takes applications for services,
  • Determines service eligibility,
  • Works with and counsels clients,
  • Provides protection and care to abandoned, abused or neglected children and adults
  • Makes appropriate referrals for services,
• Prepares social studies in the formulation, delivery and assessment of service plans, and prepares related documentation.
• Makes field visits to client residences and assesses/monitor situation and/or progress.
• Assists and supports clients in problem-solving and in their use of agency and other resources.
• Makes referrals to clients, employment services, vocational rehabilitation services, etc.
• Depending on assignment, may identify homes suitable for adoption.
• Conducts group information/education sessions for clients.
• Depending on assignment, performs work with specific ancillary agencies such as juvenile and domestic relations courts.
• Assists in the evaluation of programs and services rendered to clients.
• Testifies in court proceedings and makes recommendations to petitions to legal authorities.
• Interprets agency programs to other agencies, community groups and associations.
• Researches and develops community resources, gives presentations.
• Maintains case records and prepares statistical and other reports and documentation.
• Processes financial documentation related to client services.
• May diagnose (based on a recognized manual of mental and emotional disorders or recognized system of problem definition) and provide psychotherapy and counseling (for mental disorders, substance abuse, marriage and family dysfunction, and problems caused by social and psychological stress or health impairment) if licensed.
• Will be included in on-call rotation and expected to respond within agency time-frame.
• May assist in the training of other staff, volunteers and student interns..
• May be asked to work during emergency operations as outlined in department continuity of operations plan.
• Performs related tasks as required.

Education, Experience and Skills

• Minimally requires a Bachelor's degree in a Human Services field. (Or minimally, a Bachelor's degree in any field with a minimum of two (2) years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services may be substituted as equivalent.)
• Requires general knowledge of: social, economic and health problems; individual and group behavior; child, adolescent, adult and geriatric behavior and the practices and techniques of interviewing, counseling and investigating problems; principles and practices of child welfare, substance abuse, family service, employment services, public assistance and/or protective service work.

• Master's Degree in Social Work or related field preferred.
• Preference for experience in Adult Protective Services with a public agency during the past five (5) years.

• Possession of a valid driver's license issued by the Commonwealth of Virginia or qualified and able to obtain a valid VA driver's license prior to beginning the position. (To view our driving eligibility requirements, visit https://www.charlottesville.gov/faq.aspx?qid=166).
• Possession of all requirements for entry level as specified by the Virginia Department of Social Services.

Physical Conditions & Additional Information

Work occurs in an office setting, and may also occur in client homes, meetings and collaboration in other community agencies, and involvement in court hearings. Frequent contacts with individuals, families, extended families and other stakeholders, other professionals and paraprofessionals requiring skill and tact in dealing with sensitive, controversial and confidential material. Work may involve threatening and potentially dangerous settings and disturbing circumstances. May be required to be on-call and respond within certain timeframes.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov.

The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana.