What are the responsibilities and job description for the Public Information Specialist Senior position at City of Charlotte, NC and Careers?
Date Opened: Friday, February 20, 2026 12:00 AM
Close Date: Monday, March 16, 2026 12:00 AM
Department: Storm Water Services Department
Salary: $68,455.00 - $85,569.00 Commensurate with Experience
Welcome to the City of Charlotte
The salary range for this position is $77,012.10 - $85,568.99. Commensurate with Experience
CONDITIONS OF EMPLOYMENT
Our culture is to serve the community honorably.
HOW TO APPLY
BENEEFITS
The City of Charlotte is a drug and alcohol-free workplace.
Close Date: Monday, March 16, 2026 12:00 AM
Department: Storm Water Services Department
Salary: $68,455.00 - $85,569.00 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
- Attracting and retaining a skilled and diverse workforce
- Valuing teamwork, openness, accountability, productivity, and employee development
- Providing all customers with courteous, responsive, accessible, and seamless quality services
- Taking initiative to identify, analyze, and solve problems
- Collaborating with stakeholders to make informed decisions
SUMMARY
This position is part of the Storm Water Services Communications Team and is primarily responsible for successful implementation of external and internal communications that support Storm Water Services’ mission and strategic priorities.The salary range for this position is $77,012.10 - $85,568.99. Commensurate with Experience
Major Duties and Responsibilities:
- Perform advanced, professional work in developing and implementing strategic public information initiatives that support Storm Water Services’ mission and priorities.
- Manage complex public information projects from concept through completion, including planning, execution and evaluation. Monitor performance metrics to confirm alignment with objectives and apply insights to refine strategies.
- Lead the storm drainage infrastructure education campaign, overseeing creative direction, messaging, social media, website and related content. Drive engagement through multi-channel strategies and performance analytics.
- Develop clear, accurate and audience-focused written communications to effectively convey Storm Water Services’ work to internal and external stakeholders.
- Design high-impact communications (e.g., presentations, publications, graphics) that transform complex information into clear, engaging and easily understood messages.
- Design and manage print materials (e.g., utility bill inserts, reports, doorhangers, brochures, fact sheets), ensuring creative quality, brand consistency, timely revisions and efficient coordination with vendors.
- Implement initiatives to ensure effective communications for all, including language access and alignment with digital accessibility standards.
Knowledge, Skills & Abilities:
- Strong organizational and project management skills with keen attention to detail.
- Skill in prioritizing multiple tasks and meeting tight deadlines.
- Ability to perform effectively in fast-paced, collaborative team environments.
- Ability to build and maintain collaborative relationships across teams and stakeholders.
- Self-motivated with the ability to work independently and take initiative.
- Excellent writing and editing skills with proficiency in AP style.
- Ability to clearly communicate technical information to diverse audiences.
- Knowledge of content creation strategies for various media platforms.
- Knowledge and experience in graphic design across multiple platforms.
- Strong understanding of typography, negative space, visual balance, and color harmony.
- Advanced proficiency in MS Office and Adobe Creative Cloud applications.
- Willingness and ability to work public events during evenings and weekends as needed.
- Successful candidate must have a valid driver's license and ability to receive and maintain a City Driving Permit.
Preferred Qualifications:
- Bachelor’s degree in communications, public relations, journalism or related field
- Minimum of five years in a public relations or communications position
- Background in stormwater, water resources, natural resources, environmental science and/or government, non-profit experience
Minimum Qualifications:
High school graduate or equivalent and seven years relevant experience.
Or
Associate's Degree and five years relevant experience.
Or
Bachelor's Degree and one year relevant experience
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email
Careers@ci.charlotte.nc.us
.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the
Innovation & Technology ADA request form
or call 704.336.4120.BENEEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
The City of Charlotte is a drug and alcohol-free workplace.
Salary : $68,455 - $85,569