Mayor's Summer Youth Jobs Program - Constituent Services Intern

Mayor's Summer Youth Jobs Program

Job Description

Position Title: Constituent Services Intern

Department: Mayor - Constituent Services

Location: The person hired for this position will work primarily in the office (501 Virginia Street, East), but may also work in the field, and at off-site locations, depending on project needs and assignments.

Number of open positions: 1 Anticipated Start Date: 6/8/26 End Date: 7/31/26

Hours of work per week: Up to 35 hours per week

Business/Work Hours: The general work hours/schedule for this position may be 9:00 a.m. to 5:00 p.m., Monday through Friday. In addition, this position may also work other hours, including nights, weekends and/or holidays as may be necessary, required, or requested.

Pay Rate: $13.00/hour

General Description:

The Constituent Services Intern is a position within the Mayor's Summer Youth Jobs Program which provides local youth, ages 16-20, valuable work experience within our City Departments and encourages civic engagement. This Intern will work closely with the Constituent Services Team within the Mayor's Office to support resident engagement efforts, front-desk operations, special projects, and related duties as assigned.

This job description contains a general summary and overview of the duties and responsibilities of the position, and may not be all-inclusive of the actual duties on any given day. In addition to the duties described herein, successful candidates may also perform other and/or additional duties as may be assigned, necessary, and or required.

The City of Charleston reserves the right to change, add to, and/or modify this job description at any time for any reason, with or without notice. This job description shall not be construed or implied to be a contract for permanent employment or a promise or guarantee of continued employment for a specific term or duration.

Responsibilities, tasks, and projects:

The Constituent Services Intern will be responsible for providing support to the Constituent Services Team within the Mayor's Office. Responsibilities may include:

• Greeting residents and visitors to City Hall and assisting with general inquiries
• Answering and routing phone calls in a professional and courteous manner
• Assisting with incoming and outgoing mail
• Supporting the tracking and follow-up of constituent requests
• Assisting with data entry and maintaining records within the City's Customer Relationship Management (CRM) system
• Updating and organizing internal knowledge base materials and FAQs
• Providing administrative support for special projects as assigned
• Supporting City events and community meetings where resident engagement is a priority
• Assisting with on-site logistics during events to ensure a welcoming and organized experience for attendees
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Strong verbal communication skills and the ability to interact professionally with diverse members of the public
• Ability to remain courteous, patient, and solution-oriented in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfort using computers and basic office technology
• Working knowledge of Microsoft Office products (with emphasis on Word, SharePoint, and Forms) and Google Workspace
• Ability to learn new software systems, including CRM platforms

Additional Qualifications:

1. Must have the ability to provide documentation verifying legal work status.
2. Ability to read and speak the English language proficiently in order to communicate and interact with others; to understand and interpret safety instructions; and to respond to internal and external inquiries.
3. Ability to understand and comply with City and departmental guidelines, policies, procedures and expectations.

This job description has been designed to indicate the general nature and level of work that may be performed by an employee. It is not designed to contain or be interpreted as a comprehensive inventory or list of all of the duties, responsibilities and qualifications required of employees assigned to this job. Supervisors/Managers and/or Department Heads may also assign additional or other lawful duties as may be necessary and/or required. The City reserves the right to modify or change this job description at any time, for any lawful reason, with or without notice. This job description is not, and should not be construed or implied to be a contract, promise or guarantee of continued employment.

Americans with Disabilities Act Compliance

The City of Charleston, WV is an Equal Opportunity Employer. The ADA requires the City to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

EEO: The City of Charleston provides equal employment opportunities (EEO) to all current employees and new applicants for employment without regard to sex, race, color, age, national origin, ancestry, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.

NOTE: Employment at the City of Charleston is considered to be at will and may be terminated by you or the City at any time.

Salary : $13