IT Manager

OBJECTIVE AND SCOPE

Directs, manages, and coordinates all information technology functions for the city, including network and system administration, cybersecurity, hardware and software management, and technology support services. Oversees the planning, implementation, and maintenance of the City’s technology infrastructure to ensure reliability, security, and efficiency. Provides strategic leadership in technology planning and innovation to support organizational goals and departmental operations. This position also serves as the City’s information security officer and data systems administrator.

PAY (2026 Rates)

Full Salary Range: $55.13-$71.93 Hourly ($114,670-$149,614 annually)

RELATIONSHIPS

Reports to: Assistant City Manager

Supervises: This position supervises one Network Administrator and one IT Technician.

Specific Responsibilities2. Oversee IT Operations:3. System and Network Administration:4. Security, Compliance Management, and Incident Response:5. Budget and Resource ManagementREQUIREMENTSDESIRABLE KNOWLEDGE, ABILITIES AND SKILLSPHYSICAL REQUIREMENTS

• Technology Strategic Planning & Governance:
• Lead the development, implementation, and ongoing refinement of the city’s multi-year Technology Strategic Plan, ensuring alignment with organizational goals, department needs, and emerging best practices.
• Collaborate with all departments to identify technology needs and opportunities for innovation, ensuring the plan reflects organization-wide priorities.
• Present technology plan updates, progress reports, and key performance metrics to the Assistant City Manager, City Manager, and City Council as needed.
• Develop and track IT performance metrics and service levels.
• Oversee the daily operations of IT, ensuring all technology systems, software, and hardware run smoothly and efficiently.
• Monitor system performance, user support, and infrastructure maintenance to ensure optimal functionality.
• Supervise multiple large IT projects simultaneously, with a focus on project planning, development and oversight.
• Assess and recommend suitable computer hardware and software solutions for the organization.
• Plans and directs city-wide telephone system including phone lines and provides effective service
• Manage the audio and visual (AV) aspects of internal operations
• Provide both short-term and long-term planning for network and information systems development.
• Develop and enforce procedures and controls to maintain accuracy, security, product quality, standardization and operational efficiency of technology systems.
• Represents the City with management staff, elected officials and outside agencies.
• Oversee the design, configuration, and management of network infrastructure, servers, and databases.
• Ensure optimal performance and security of the organization’s IT systems, including backups, updates and troubleshooting.
• Lead the resolution of complex technical issues that escalate from support staff or end-users.
• Oversee fiber optic network and infrastructure
• Acts as technical troubleshooter.
• Implement and maintain security protocols, policies, and procedures to protect company data and networks from cyber threats.
• Ensure compliance with industry standards, legal regulations, and internal policies related to IT systems and data protection.
• Serves as technical advisor and leads cybersecurity awareness training for all city staff.
• Manage security camera and other physical security systems.
• Assist with data practice requests.
• Lead the City's incident response process.
• Maintain and test the disaster recovery & Continuity of Operations Plan.
• Serve as the primary contact for security incidents and cyber insurance interactions.
• Recommends, develops, and manages IT budgets and Capital Improvement Plan, ensuring cost-effective use of resources and staying within budgetary constraints.
• Oversee procurement of IT hardware and software, ensuring the best value for the organization.
• Coordinates purchasing decisions with other departments.
• Prepares budget proposals for the IT aspects of city facility projects and initiatives.
• Manages technical contracts, SLAs, licensing, service renewals.
• Ensures compliance with procurement rules.
• Requires a minimum of a Bachelor’s Degree in Information Technology, Computer Science, Network Administration or closely related field
• At least 5 years progressively responsible IT experience including two years supervisory or project management experience; and/or an equivalent combination of education and experience.
• Experience with or demonstrated knowledge of operating systems (Office 365, Active Directory, and other MS Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring. Proven expertise in implementing, configuring, and testing solutions.
• Knowledge of principles and practices in computer hardware and software, network, AV and telecommunication systems.
• Knowledge of budgeting practices.
• Knowledge of current standards and best practices related to cybersecurity and data retention.
• Ability to support both local and shared resource systems.
• Ability to assess problems and situations and able to anticipate needs and evaluate alternatives.
• Ability to repair, replace, and install equipment, boards, cables, etc., as needed for city-wide system.
• Ability to manage division and tasks with minimal supervision.
• Ability to supervise, train and motivate personnel.
• Ability to delegate work responsibilities and monitor quality control.
• Work is performed primarily in an office environment with frequent use of computers and related technology. The employee must be able to sit or stand for extended periods and operate standard office equipment.
• Occasional lifting of up to 35 pounds is required to move or install computer hardware, servers, networking equipment, or related materials.
• The position may also require bending, reaching, and crawling in confined spaces to access wiring or equipment.
  
  

WORKING HOURS

Normal business/office hours are from 8:00 a.m. to 4:30 p.m., Monday through Friday. The position will require flexibility in scheduling to include any hours at the employers’ discretion for appropriate coverage and efficiency. Occasional evening and weekend availability will be necessary.

CONDITIONS OF EMPLOYMENT

• Must comply with organizational and department policies.
• Must possess a valid Class D driver’s license.
• Must pass criminal history background check, reference checks, and driver’s license checks.
  
  

This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the city and requirements of the job change.

The City of Chanhassen is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.