What are the responsibilities and job description for the Telecommunicator I - Experienced position at City of Champaign?
• 2 years experience (full-time, continuous basis in multi-jurisdictional center, within last 5 years).
• Completed training program in most recent center.
• Completed probationary period in most recent center.
1. Apply through this posting.
2. METCAD Hiring Manager will contact you directly to confirm eligibility and hiring process steps below (testing fees waived for experience applicants):
a. NTN Testing-E-Comm (passing scores of: Call Taker/53, Notes/64, Dispatch/43)
b. NTN Typing Test (35 words per minute with at least 90% accuracy). NOTE: Pass/fail determinations are made based on the Adjusted Words Per Minute score.
c. NTN Computer Simulations
d. Attestation signed
1. In-person interviews.
2. Reference and background checks.
3. Contingent offer of employment.
4. Job preview sit along with a current Telecommunicator.
5. Drug screening, hearing test, psychological evaluation, and a fingerprint-based criminal history check.
6. Confirmed offer of employment.
• Must be 18 years or older by date of hire.
• U.S. Citizen, or legally authorized to work in the United States (must meet I-9 requirements at time of hire).
• High School diploma, or equivalent by date of hire.
• Ability to work shifts, weekends, holidays, and overtime.
• Ability to solve problems and provide excellent customer service in stressful situations.
• Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase.
• Experience with dispatching, customer service, and computer use are preferred.
Salary : $32 - $35