What are the responsibilities and job description for the Library Service Representative position at City of Cedar Hill, TX?
Why This Role is Valuable
The City of Cedar Hill is proud to be a community defined by its culture—one that thrives on High Standards, Teamwork, Premier Customer Service, Family Orientation, and Fun. At the Traphene Hickman Public Library, we embody these values every day as we serve our diverse and vibrant community. We are currently seeking a passionate and service-minded individual to join our team as a Part-Time Library Service Representative, someone who shares our commitment to excellence and community connection.
The purpose of this position is to provide premier customer service at the Circulation Desk and shelve Library materials. This is accomplished by performing a variety of activities, including checking in and out materials, issuing Library cards collecting fines and fees and assisting patrons with general questions. Other duties include emptying the book drop, sorting and shelving materials, providing patron assistance for use of computers, printing and copying, answering the telephone and assist with library programs and events as needed. This position does not provide direction to other employees.
This is a part time position. Candidates must be flexible to work hours within the library's hours of operation which does include evenings and Saturdays.
How You Add Value
- Checks out and checks in materials for patrons by scanning patron information from their library card, scanning and inspecting chosen materials and organizing materials for easy carry-out, shelving books and organizing materials.
- Issues new library cards by verifying patron's address, inputting information into the computer and stating the current Library policies to the new patron.
- Provides premier customer service to internal and external customers by responding to requests in a timely and professional manner. Assist library patrons by answering questions, locating requested items, answering telephones, checking records, placing books on hold and answering requests for recommendations of books.
- Maintains Library operations and its facilities by assisting the other librarians, collecting overdue fines, assisting patrons with computer, printer and copier usage, and providing a variety of clerical services.
- Regular attendance required.
What You Bring to the Role
- High School Diploma/GED required.
Preference will be given to candidates with previous customer service experience, preferably within a library setting. -
Preference may be given to bilingual candidates, with the ability to speak and write in English and Spanish.
Must pass background check and drug screen. - Must successfully complete a three (3) month introductory period.
How to Join Our Family
Complete online application at Cedar Hill City Website at www.cedarhilltx.com. The City of Cedar Hill can no longer accept actual/faxed applications. ONLY ONLINE APPLICATIONS WILL BE CONSIDERED. There are computers at the Cedar Hill Library for applicants that do not have access to a computer at home. If you are having trouble with the NEOGOV Applicant tracking site, please call the NEOGOV technical support number at 1-877-204-4442 and select option 1.
In compliance with the Americans with Disabilities Act, the City of Cedar Hill will make every reasonable effort to accommodate your needs. For any special requests, please call Human Resources at 972-291-5100, ext 1050.
The City of Cedar Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of genetic information in compliance with GINA, race, sex, color, religion, national origin, veteran status, age, or disability in hiring, conditions, or termination of employment. Final applicants for employment with the City of Cedar Hill are subject to drug testing and background screening.
CITY OF CEDAR HILL
285 Uptown Blvd Bldg #100
Cedar Hill, TX 75104
972-291-5100
Part-time, temporary, and seasonal positions are not offered benefits.
