Public Services Director

Assigned to: Public Services

EMPLOYMENT CONTRACT REQUIRED

Incumbent is responsible for directing, managing, and overseeing the activities and operations relating to the Public Services Department including Engineering, Fleet Maintenance, Streets, Traffic, Solid Waste, Wastewater Treatment and Collection, Water Treatment and Distribution and Stormwater Collection.

REPORTING STRUCTURE:
Receives administrative direction from the City Manager.

1. Exercises strategic direction, leadership, and management in the Public Services Department. Selects and develops personnel; ensures continued learning and mentoring; provides consistent accountability with disciplinary actions (as warranted).

2. Assumes full management responsibility for all Public Services Department services activities, divisions and sections including engineering, fleet maintenance, streets, traffic, solid waste, wastewater treatment and collection, water treatment and distribution and stormwater collection; and oversees departmental policies and procedures; recommends and administers policies and procedures.

3. Directs the development and implementation of Public Services Department goals and objectives, including business plans, rate models, and policies and priorities for each assigned service area; establishes, within City policy, appropriate services, and staffing levels; allocates resources accordingly.

4. Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of changes.

5. Represents the Public Services Department to other City departments, elected officials, outside agencies, user groups, the public, community groups, and professional organizations; explains Public Services Department programs, policies, and activities; negotiates and resolves sensitive, significant, and controversial issues.

6. Plans, directs, and coordinates, through department managers, the Department's work plan using respective data tools; meets with management staff to identify and resolve problems; assigns projects and programmatic areas of responsibility; reviews and evaluates work methods and procedures.

7. Provides expertise and leadership in the evaluation process for new developments to include working with others in the organization regarding public accounting standards and fiduciary responsibilities in order to protect the public interest and the respective business plans.

8. Directs and participates in the development and administration of the Public Services Department budgets; including the forecasting of additional funds needed for staffing, equipment, materials, and supplies; and the monitoring of approved expenditures; directs the preparation of and implement budgetary adjustments, as necessary.

9. Coordinates Public Services Department activities with those of other departments and outside agencies and organizations; provides staff assistance to the City Manager and City Council; prepares and presents staff reports and other necessary correspondence.

10. Actively participates on a variety of boards and commissions; attends and participates in professional group meetings; stays abreast of new trends and innovations in the fields of public services.

11. Communicates with various boards, committees, City Manager, City Council, the general public and media on things such as proposed legislative changes that may impact services; develops, justifies, implements, and monitors activities and programs to meet any upcoming federal and state mandates.

12. Oversees the direction of coordinated activities and services of outside consultants; preparation of requests for proposals and the bid process; negotiates contractual agreements and ensures contract compliance with agreements, community-wide activities that support and ensure services including major capital improvement projects.

13. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

14. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:

• Leadership principles.
• Business plans and rate models.
• Operational characteristics, services, and activities of a comprehensive public services department.
• Compliance requirements with Department of Environmental Quality (DEQ) and other regulatory agencies relating to water, wastewater treatment and collection, stormwater collection, and solid waste.
• Applicable Federal, State, Local, and City government codes, rules, and regulations.
• Administrative principles and practices, including goal and objective development, work planning, and employee development.
• Principles of supervision, mentoring, training, and evaluating the work of others.
• Modern and complex principles and practices of program development and administration.
• Advanced principles and practices of municipal budget preparation and administration.
• Organizational and management practices as applied to the analysis and evaluation of fleet maintenance, streets, traffic, solid waste, wastewater treatment and collection, water treatment and distribution, and stormwater collection and maintenance programs.
• Engineering theory, principles, and practices, and their application to a wide variety of operations and maintenance functions and activities.
• Thorough knowledge of the theories, principles, and practices of engineering and public administration, especially related to public services activities.
• Working knowledge of other City departments, particularly as their operations may relate to the Public Services Department.
• Industry standards, practices, and trends.
• Modern office equipment, including computers and related software applications.

Abilities (position requirements at entry):
Ability to:

• Routinely demonstrate the City of Casper core values.
• Create, maintain, and update rate models and business plans.
• Collaborate with other departments, user groups, and the public.
• Manage contracts.
• Apply and convey technical expertise.
• Prepare and administer large and complex budgets.
• Plan, organize, direct, and coordinate the work of management, supervisory, professional, and technical personnel, delegate authority, and responsibility.
• Provide effective administrative and professional leadership and direction.
• Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services.
• Maintain confidentiality.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Interpret and apply Federal, State, and local policies, procedures, laws, and regulations.
• Assess organizational culture to facilitate implementation of change.
• Assess and prioritize situations and work under pressure, exercise good judgment, and make sound decisions.
• Operate modern office equipment, software, and operating systems/applications.
• Maintain a neat and professional appearance.
• Follow written and verbal instructions and direction.
• Follow all City safety rules and procedures and immediately respond to/investigate observations or employee reports of accidents/incidents or unsafe conditions.
• Establish and maintain effective working relationships with those contacted in the course of work.

Skills (position requirements at entry):
Skill in:

• Creating effective business plans and rate models.
• Interpreting and applying applicable laws, rules, and regulations.
• Preparing and administering large and complex budgets.
• Preparing clear and concise reports.
• Managing contracts and/or leases.
• Allocating limited resources in a cost-effective manner.
• Providing customer service.
• Technical writing.
• Maintaining confidentiality.
• Mentoring and developing employees.
• Delegating and prioritizing work.
• Public speaking.
• Project management.
• Time management.
• Conflict management.
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals.
• Compiling, analyzing, organizing, and evaluating data and making appropriate recommendations based on findings.
• Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operating modern office equipment, including computer software, and operating systems/applications.

EDUCATION and EXPERIENCE

• High school diploma or equivalent (G.E.D.) required.
• Five (5) years of increasingly responsible experience in public services, which may include public works construction and maintenance operations, and/or engineering.
• Minimum of three (3) years of increasingly responsible experience in management, including formal supervisory experience.
• Bachelor’s degree in public administration, business administration, engineering, or a closely related field or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.
• Master’s degree is preferred.

LICENSING and CERTIFICATIONS

• Professional Engineer (P.E.) license preferred.
• Possession of a valid Wyoming driver’s license preferred.

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination).

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

On occasion, incumbents may visit a work site outdoors.

Physical and Environmental Conditions:
City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining, or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and/or risk documents or assessments
• Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions. Can include long periods of sitting or long periods of standing.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Incumbents in this position work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person. On occasion, incumbents may visit a work site outdoors.