UTILITY BILLING CLERK

Part of a front-line customer service team performing a variety of administrative and accounting support functions of a routine to detailed complexity, including but not limited to: accounts receivables, collections, data entry, sorting mail, processing City forms and permits, and responding to customer questions via phone, in-person, or computer.

Provides administrative support to City staff and assists in the administration of standard operating policies and procedures. Work involves considerable contact with the public.

ESSENTIAL FUNCTIONS - DUTIES AND RESPONSIBILITIES

The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. The incumbent may perform a combination of some or all of the following duties. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform.

• Greet visitors to the Civic Center and respond to various public inquiries. Provide quality customer service.

• Answer telephone, respond to general inquiries, or route calls to appropriate staff members.

• Retrieve, open, date-stamp and route all incoming daily mail and packages. Post outgoing mail, track, and balance accounts.

• Maintain office files, follow standard office procedures, and assist with administrative tasks involving personnel, budgeting, and facilities.

• Serve as cashier, including receipting of utility payments and various other payments, and posting monies to appropriate accounts; receive and handle volumes of money.

• Prepare bi-monthly water and sewer utility billing; coordinate with meter readers to ensure timeliness and correctness of billings; maintain utility billing database and customer files; promptly respond to customer inquiries and prepare correspondence; prepare delinquent account notices and account collections.

• Respond to city lien search requests from title companies.

• Compose and/or type routine correspondence, memoranda, reports, presentations, forms, and other documents, that typically require research and data organization.

• Perform data entry, maintain databases, maintain logs, and generate reports.

• Assist in records management and maintenance of official City files and records. Filing, inventory index, records database maintenance and retention schedule compliance.

• Maintain City shared calendar and in-house City of Carlton staff Directory.

• Serve as a Safety Committee member.

• Serves as notary public.

MINIMUM QUALIFICATIONS

• High School diploma or GED

• One (1) years of customer service experience working with the public

• Two (2) years of experience in utility billing or bookkeeping/accounting responsibilities

DESIRABLE REQUIREMENTS

• Two (2) years of verifiable work experience in a municipal government setting (city/county).

• Two (2) years verifiable work experience in a utility billing entity or similar environment.

• Experience with Government Accounting software.

• Current Oregon Notary Public.

SPECIAL REQUIREMENTS

• Pass background investigation.

• Must obtain and continually maintain Oregon notary public certification within three (3) months of hire.

• Will always maintain confidentiality of sensitive materials and information.