Recreation Programs / Services Coordinator- Transportation Coordinator (Part-Tim

Carlsbad - The Community:

The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches and lagoons, and abundant natural open space combine with world-class resorts, family attractions, well planned neighborhoods, excellent schools, and a charming village atmosphere to create the ideal California experience. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. The city sets the standard for high-quality local government services and is home to corporate headquarters in technology, life sciences and action sports, supported by a thriving tourism market and nearly 40 percent preserved open space. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.

You belong in Carlsbad:

The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

The Position:

This is the most senior-level classification within the Recreation Leader job family. This position requires specialized knowledge to oversee high-volume programs, the ability to work independently with minimal supervision, and demonstrated experience coordinating complex programs within an assigned area of responsibility.

This position serves as the Transportation Coordinator for the Senior Center and is responsible for coordinating transportation services for older adults, including scheduling rides, managing daily transportation operations, and ensuring compliance with all applicable county and program requirements. The Transportation Coordinator utilizes program-specific software to develop schedules, maintain service records, generate tracking reports, and monitor program performance. This position also supports the safe operation of the transportation program by maintaining a working knowledge of vehicle safety standards and coordinating with drivers and volunteers to ensure reliable and efficient service.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. Strong customer service skills, particularly when working with older adults, are essential, along with excellent verbal and written communication skills. The successful candidate will demonstrate sound judgment, problem-solving abilities, and a commitment to providing exceptional support to participants, staff, and volunteers while ensuring transportation services are delivered safely, efficiently, and compassionately.

Schedule: Monday-Thursday, 8:30 a.m.-1:00 p.m.

**This is a non-benefitted position**

• Schedule, confirm, modify, and cancel participant transportation reservations.
• Verify participant eligibility and explain program policies and procedures.
• Prepare daily schedules, manifests, and route information.
• Respond to participant inquiries by phone, email, text, and in person.
• Process transportation fees and voluntary contributions in accordance with City procedures.
• Prepare ridership statistics and routine program reports.
• Maintain participant records, transportation logs, and program databases, ensuring confidentiality of participant information.
• Monitor scheduling efficiency and resolve service issues.
• Provide administrative support to the Nutrition and Transportation Services Division.
• Perform related duties as assigned.

• Proficiency with standard computer applications and databases, including Microsoft Word, Excel, and PowerPoint.
• Knowledge of office procedures, recordkeeping, and data entry practices.
• Ability to interpret and apply program policies and procedures.
• Ability to provide excellent customer service and work cooperatively with the public and staff.
• Ability to work independently and as part of a team.

Any combination of experience and education that could likely provide the required knowledge and abilities is qualifying. Typical ways to obtain the knowledge and abilities include:

• High school diploma or equivalent, and two years of responsible experience in administration, customer service, scheduling, transportation, or program coordination.
• A valid California Class C Driver License.
• Experience working with older adults or in a public agency is desirable.