What are the responsibilities and job description for the Program Coordinator position at City of Cambridge?
ABOUT THE ROLE:
The Museum Program Coordinator will work directly with the Office of Mayor E. Denise supporting the Mayor’s vision for a permanent institution that highlights Cambridge’s diverse cultural and historical legacy.
ESSENTIAL DUTIES & RESPONSIBILITIES
Administrative Support
- Answer phone calls, emails, and in-person inquiries from residents and stakeholders
- Schedule meetings, maintain calendars, and coordinate logistics
- Prepare basic correspondence, memos, and reports
- Maintain organized electronic and physical filing systems
- Process forms, requests, and documentation with accuracy
Program Support
- Support the development and establishment of the Cambridge Museum of History and Culture
- Will focus exclusively on advancing the museum initiative, including assisting with project planning, documentation, and public engagement efforts, conducting background research
- Assist with tracking program participation, applications, and outcomes
- Support compliance with reporting deadlines and documentation requirements
- Assist with community outreach initiatives and special events
- Provide clerical support for grants, projects, and department initiatives
Customer & Public Service
- Serve as the point of contact for the museum initiative
- Provide courteous, professional assistance to the public
- Route service requests and inquiries to appropriate departments
- Maintain confidentiality of sensitive records and communications
Coordination & Office Support
- Work collaboratively with internal departments and external partners
- Assist leadership with ad hoc projects and administrative tasks
Required Knowledge, Skills & Abilities
- Strong organizational and time-management skills
- Proficiency with computers and office software, including Microsoft Excel
- Clear written and verbal communication skills
- Professional customer service approach
- Ability to manage confidential information with discretion
- Attention to detail and ability to work with accuracy
- Ability to multitask in a fast-paced environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM QUALIFICATIONS:
- High school diploma or GED required
- One (1) year of clerical, administrative, or customer service experience preferred
- Experience in government, nonprofit, or community programs is a plus
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
- Office-based setting with frequent public interaction
- Prolonged periods of sitting and computer use
- Occasional standing, walking, and lifting of light office materials
REQUIRED DOCUMENTS:
Please upload the following documents to complete your application:
- Resume
- Cover Letter