What are the responsibilities and job description for the Part-Time Desk Information Specialist - Police position at City of Burlington, NC?
Job Description
Are you looking for a way to work some hours throughout the week and assist the community at the same time? How would you like to be able to direct citizens to those that can assist them in their most urgent times of need? The Burlington Police Department is hiring for a Desk Information Specialist to work part time!
About Us
The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. The agency is made up of more than 150 sworn officers and 50 professional staff members serving the City of Burlington, North Carolina. Voted the #1 Police Agency in NC in 2024, we serve a growing city of approximately 60,000 residents.
What you will do
An employee in this class is responsible for assisting the general public, and City personnel, in obtaining the necessary service they need. Work includes entering data into the computer database, reviewing data entered, assisting customers in person and on the phone with information relating to procedures, complaints, claims and other information, and general office support work. This employee must use courtesy and tact, as there is frequent contact with the public. Work is performed under the immediate supervision of the Records Section Supervisor. The employee will be evaluated for accuracy and integrity of information, and for customer service. Work is checked by the review of written work, observation, data entered into the computer, phone voice recordings, and customer feedback.
This is a part-time position. Work will be performed during the hours of 8am and 5pm, Monday-Friday. The position would be required to work Wednesdays 8am-5p on a permanent basis, or as agreed upon with the supervisor.
Policing with a Purpose
Public Interaction & Customer Service
Knowledge, Skills & Abilities:
Physical Requirements and Working Conditions
FLSA Classification: Non-Exempt
This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.
Are you looking for a way to work some hours throughout the week and assist the community at the same time? How would you like to be able to direct citizens to those that can assist them in their most urgent times of need? The Burlington Police Department is hiring for a Desk Information Specialist to work part time!
About Us
The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. The agency is made up of more than 150 sworn officers and 50 professional staff members serving the City of Burlington, North Carolina. Voted the #1 Police Agency in NC in 2024, we serve a growing city of approximately 60,000 residents.
What you will do
An employee in this class is responsible for assisting the general public, and City personnel, in obtaining the necessary service they need. Work includes entering data into the computer database, reviewing data entered, assisting customers in person and on the phone with information relating to procedures, complaints, claims and other information, and general office support work. This employee must use courtesy and tact, as there is frequent contact with the public. Work is performed under the immediate supervision of the Records Section Supervisor. The employee will be evaluated for accuracy and integrity of information, and for customer service. Work is checked by the review of written work, observation, data entered into the computer, phone voice recordings, and customer feedback.
This is a part-time position. Work will be performed during the hours of 8am and 5pm, Monday-Friday. The position would be required to work Wednesdays 8am-5p on a permanent basis, or as agreed upon with the supervisor.
Policing with a Purpose
- Preserving the Sanctity of ALL Life
- Nurture and Protect Democracy
- Ensure Procedural Justice and Fundamental Fairness
- Spirit of Service
- Protect the Community from Harm
- Treat all individuals with Dignity and Respect-the ethical foundation of policing
Public Interaction & Customer Service
- Greet and assist visitors, citizens, and personnel in a professional and courteous manner.
- Respond to public inquiries in person, by phone, and via email regarding police services, reports, procedures, and general information.
- Direct individuals to appropriate departments or personnel based on their needs.
- Provide information on community policing efforts, crime prevention programs, and department-sponsored events.
- Serve as a communication bridge between the public and sworn officers or detectives, relaying non-emergency messages and assisting with follow-up communications.
- Distribute police reports, accident reports, and other documents in accordance with public records laws and department policy.
- Record and route complaints to the appropriate division or personnel.
- Perform data entry and maintain databases for incident tracking, complaints, and visitor logs
- File, organize, and retrieve public documents.
- Ensure secure handling of sensitive or confidential information in accordance with legal and departmental guidelines.
- Monitor and control access to secure areas of the police department.
- Report suspicious behavior or security concerns to appropriate personnel.
- Follow procedures for emergency situations and coordinate with dispatch or sworn personnel when urgent concerns arise.
Knowledge, Skills & Abilities:
- Office Procedures:Someknowledgeofcurrentofficeproceduresandpractices.
- Police Terminology:Some knowledge of police terminology.
- Customer Interaction:Demonstrated ability to provide good customer service and communication skills.
- Technical Skills:Typewriting, computing, and calculation skills.
- Department Knowledge:Ability to learn and understand procedures of the department and those associated with traffic violations and criminal arrests.
- Interpersonal Skills:Demonstrated ability to display tact and courtesy in dealing with customers.
- Instruction Following:Demonstrated ability to understand and follow oral and written instructions.
- High School Diploma or GED equivalency
- At least six (6) months of work experience in a customer service role or extensive public contact role
Physical Requirements and Working Conditions
- Work in this class is described as being sedentary and seldom requires much physical exertion to complete tasks.
- Work typically involves the ability to physically perform the basic life operational functions of kneeling, standing, walking, grasping, feeling, talking, hearing and repetitive motions.
- Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.
- Working conditions include inside environmental conditions.
FLSA Classification: Non-Exempt
This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.