Utility Customer Care Specialist

The City of Bryan Electric Utility Department, Bryan Texas Utilities (BTU), is accepting applications for Customer Care Specialist. This position represents BTU in its relations with customers by explaining rate structures, setting up or making changes to accounts, performing billing procedures, and confidently answering customer billing questions or concerns.

Starting Pay:
$17.00-$18.00/hour (depending on qualifications)

Work Schedule:
Monday-Friday; 8am-5pm

Responsibilities:

• Receives, reviews, and processes applications for utility services.
• Assists customers in person, by phone, or by email regarding utility account information, policies, procedures, fees, and other service-related inquiries.
• Receives, processes, and completes customer requests for service activity including connects, disconnects, transfers, and repairs/re-reads/testing of water and electric meters. Prepares, processes, and monitors related work orders.
• Processes cash, check, and credit card payments for utility payments, allocates payments to correct accounts, issues customer receipts, reconciles and balances cash drawer, and prepares bank deposits.
• Assists customers with bill adjustments or payment arrangements within established policies.
• Enters and maintains current customer account information including addresses, phone numbers, account status, and other pertinent customer information.
• Performs a variety of general clerical duties including data entry, filing, copying, scanning, faxing, and entering and retrieving data using a computer.
• Assists the public by answering inquiries about department policies, procedures, and programs related to utility billing and collection procedures.
• Handles initial complaints from customers; routes the customer to the appropriate person if additional action is necessary.
• Sets-up commercial accounts; investigates letters of credit and problem accounts, as needed.
• Serves as a reference in interpreting and computing utility rates.
• Assumes personal responsibility for professional development and ongoing education to maintain proficiency. Communicates self-development and learning needs to supervisor.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications:

• High School Diploma or GED; some additional training and/or course work in business, public or office administration is a plus.
• At least 2 years of work experience in a banking, accounting/billing, clerical, retail, and/or call-center environment.
• Ability to perform money handling and reconciliation.

Equivalent combinations of education, experience, certification, and training may be considered.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Benefits:

Salary : $17 - $18