Information Technology Assistant

General Purpose

Responsible for various facets of computer hardware and software services for the City of Brunswick. Provides support to end users on a variety of hardware and software issues. Identifies, researches, and resolves technical problems with supervision. Performs repairs and maintenance services. Assists with network administrative activities, telephone network and support, and system security. Installs hardware and software computer applications and computer peripheral equipment. Responds to telephone calls, emails and personal requests for technical support.

Supervision Received

Works under the general guidance of the Information Technology Security Officer and the full time Information Technology Assistant.

Supervision Exercised

None

Essential Duties and Responsibilities

Diagnoses and repairs hardware. Works with vendors to replace failed equipment under warranty.

Maintains an accurate inventory of all equipment and orders supplies as needed. Maintains organized storage of spare and replacement equipment.

Travels to and from City locations to deliver equipment and troubleshoot problems. Conducts preventive maintenance for all computer equipment, includes critical updates.

Perform general technical support functions, including physical installation, assembly, configuration and maintenance of personal computer network linking all City departments.

Installs, configures and upgrades software, using standard business and administrative packages and customizes software owned or operated by City.

Troubleshoots problems with computer systems, including troubleshooting hardware, software, email, network and peripheral equipment problems; takes appropriate action to assist or make corrections where required.

Acts as a technical resource in assisting users to resolve problems with equipment and data.

Implements solutions or notifies outsource providers as required.

Assists in cabling and wiring issues.

Assists in instructing City staff in the use of standard business and administrative software including Microsoft spreadsheets and other office suite products.

Learn and be able to maintain various City department customized software.

Peripheral Duties

Employee may be asked to perform other duties based on the business needs of the City.

The employee may be asked to work holidays.

Desired Minimum Qualifications

EDUCATION AND EXPERIENCE:

Graduation from High School or GED; and two (2) years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Must be able to demonstrate significant computer network and hardware understanding.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

Ability to troubleshoot and solve system and network problems accurately and independently; Ability to understand and troubleshoot virtualized networks and servers; Ability to learn and understand different Microsoft Windows based programs to assist end users; Ability to prioritize issues with some guidance; Ability to repair computer systems and replace components; Ability to work in a standard office setting and to use standard office equipment, including a computer; Ability to maintain attention to detail despite interruptions.

Skill in operating the listed tools and equipment.

Knowledge of rules and laws effective City government.

Special Requirements

Must possess a valid State of Ohio driver’s license.

Tools and Equipment Used

Computers, computer network testing equipment, printers and other multimedia devices; wiring, crimping and tools related to the repair of low voltage equipment and wiring; telephone testing equipment and data analyzing tools; small hand tools related to the repair of network, computer, and other computer devices.

Office equipment including computer and software, copy and fax machine, telephone, cell phone and city automobiles.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand or sit for a long period of time; walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear.

The employee must frequently lift and/or move up to twenty-five pounds and occasionally lift and/or move up to sixty pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee occasionally works near moving mechanical parts; in high, precarious places; exposure to fumes or airborne particles; electrical hazards and confined work area.

The noise level in the work environment is usually quiet. Frequently, projects involving work “on location” will involve travel to auxiliary sites for the purpose of repairs and assistance at the numerous various City locations. The position may also require travel for the purpose of attending training workshops. The work schedule may contain evening and occasional weekend hours.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee assistance program
• Retirement plan

Work Location: In person

Salary : $14 - $16