Customer Service Representative

Title: 562 - Customer Service Representative

Organization: MMT: Vehicle Operations

Department: Vehicle Operations

Location: MMT

Rate of Pay: 13.00

Job Summary

The Customer Service Representative will provide a high level of service to patrons. The class is responsible for filling orders, managing the cash register, and stocking and ordering materials. The class works according to set procedures under direct supervision.

Competencies

• Safety Acumen
• Self-Leadership
• Customer Service
• Communication
• Self-Awareness
• Flexible
• Critical Thinking
• Trust
• Responsible
• Ethical

Key Functions/Knowledge/Skills

• Provides friendly customer service, information about public transit schedules, routes, fares, and other City services using tact and diplomacy, communicating professionally and responsibly via telephone and in person.
• Must be familiar and able to operate a computer utilizing standard technology such as e-mail and web browser to perform job duties.
• Maintains communication with transit dispatcher.
• Satisfactory attendance and punctuality are required.
• Acts as cashier for the register upon opening and balances the register.
• Manages the stocking of items.
• Cleans the designated area.
• This job may include morning, evening, weekend, holiday, split, or other work schedules.
• Performs related tasks as necessary.
• Bilingual is preferred.

Minimum Education & Experience

High school graduation or GED plus one (1) year of experience.

Special Certifications & Licenses

Valid Texas Driver’s License.

Independence & Judgement

Minimal judgment; instructions, once established and defined, normally allow the job to be accomplished without direct and/or constant supervision; mostly routine work requiring that employee recognize obvious problems.

Initiative & Ingenuity

Low chance for error because work is routine/repetitive/simple/reviewed carefully; standard procedures: don't have to come up with creative solutions; refers anything unusual to supervisor.

Supervisory & Responsibility

Does not supervise.

Financial Responsibility

Takes money (fines, fees, etc.), gives receipts, does own balancing; no decision making; authorizes payment of accounts payable based on matching invoices; handles petty cash; makes purchases over $200.

Level & Frequency of Outside Contact

Frequent contact with the public or other organizations; interactions may require obtaining cooperation of people; courtesy and tact are required when dealing with moderately difficult or sensitive issues.

Physical Demands

Office job with little or occasional light physical effort, may require brief periods of muscular exertion, such as standing, lifting, moving, pulling, pushing, etc. Ability to exert up to 20lbs. of force occasionally to move objects

Responsibility for Equipment & Property

Responsible for use of equipment/property such as office equipment, supplies, etc., which are used in office.

Working Conditions

Office job, no adverse conditions.

Other Requirements

The City of Brownsville requires all employees to successfully pass a Drug & Alcohol and a physical examination and a Background Check.

ADA Requirements

The City of Brownsville is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Benefits

The City of Brownsville participates in a generous retirement plan with retirement opportunities available at 5 years of service at age 60 or 20 years of service at any age. The City has an exceptional employee and family medical, dental, life insurance plan and vision plan for employee only with MetLife for those enrolled with health insurance. The City has partnered with Frontier Clinic at zero cost to employee and dependents under the health insurance. Pet supplemental insurance is offered as an employee contribution only. Employees may also contribute to deferred compensation plans from Equitable and supplemental insurance plans from AFLAC and Colonial Life. Full time employees have the opportunity to accumulate 10 sick days and 15 annual days per year. City of Brownsville offers Parental Leave concurrent with FMLA for qualifying employees. The City offers longevity pay and 100% Tuition Assistance capped at $5,000 yearly. Additionally, the City of Brownsville observes 14 holidays annually and two (2) floating holidays.

EEOC Statements

The City of Brownsville does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.