What are the responsibilities and job description for the Heritage Center Operations Director position at City of Brooklyn Center?
The Heritage Center Operations Director oversees venue and event operations, including the facilities, grounds, equipment, maintenance, event staff, vendor relationships, and related financial activities of the Heritage Center Brooklyn Center (HCBC). This position also serves as Assistant General Manager and reports to the General Manager.
Please complete the online application in full, including your work history, job duties, and education. In addition, you may attach your résumé before submitting your application.
Operations
- Oversee the hiring, training, scheduling, and supervision of staff.
- Develops and implements operating procedures, preventive maintenance plans, emergency response plans, and safety policies.
- Oversee facility maintenance, building systems, grounds, equipment, and inventory to ensure safe, efficient, and reliable operations.
- Coordinates event operations and serve as a primary contact for clients to ensure quality service and successful events.
- Manages vendor relationships and purchasing activities to ensure quality products and services within budget.
- Oversee the purchase and maintenance of audio/visual equipment.
Administration
- Assists with budget development, monitors expenditures, and supports financial and operational planning.
- Leads pre-event and production meetings and represents the facility at industry and community events as requested.
- Serves as General Manager in their absence, including overseeing staff, signing contracts, and addressing operational issues.
- Evaluate operational practices and recommend improvements to efficiency, safety, customer service, and facility performance.
- Establishes and maintains effective working relationships with employees, clients, tenants, vendors, and the public.
General
- Maintains on-call availability and work flexible hours, including evenings, weekends, and holidays, as required.
- Handles confidential information with discretion and maintains knowledge of industry trends and best practices.
- Performs other related duties as assigned or required.
- High school diploma, GED, or equivalent required.
- Five (5) years of full-time supervisory experience in convention services, facility operations, or maintenance at a facility of similar size and type, including staff supervision and delegation of duties.
- Three (3) years of experience setting up audio/visual equipment for meetings, presentations, and events.
- Valid Minnesota Special Boiler Engineer’s License or the ability to obtain the license within six months of employment.
Desirable Qualifications
- Bachelor’s degree in Operations Management, Business Administration, Facility Management, Event or Convention Management, Hospitality Management, or a related field.
- Knowledge of the principles and practices of successfully managing an event, convention, or similar facility.
- Working knowledge of facility operations, building maintenance, custodial services, personnel management, and office administration.
- Experience implementing and enforcing workplace safety standards, OSHA requirements, crowd management and control plans, emergency evacuation procedures, and crisis management protocols to ensure a safe and secure operating environment.
- Work flexible hours, including evenings, weekends, holidays, and on-call shifts, as needed.
- Lift and carry up to 50 pounds.
- Work at heights and in confined spaces, as required.
- Handle confidential information with discretion.
The City of Brooklyn Center will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, ancestry, sex, sexual orientation, ability, age, marital status, status with regard to public assistance, familial status, veteran status, or membership on a local human rights commission, genetic information, gender identity or gender expression, and lawful participation in the Minnesota Medical Cannabis Patient Registry. The City of Brooklyn Center will take all necessary steps to ensure that all employment practices are free of such discrimination.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Therefore, it is also not, nor can it be implied to be, a contract of employment. The contents of this position description may be changed without notice, and employment may be terminated by either party, at will. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. All employees are responsible for following applicable policies and procedures as defined by their manager or as described in the personnel handbook.
Salary : $77,979 - $94,890