What are the responsibilities and job description for the UTILITY SERVICES CLERK position at City of Broken Arrow?
Location: 1503 Finance-Revenue
Pay Grade: A04
FLSA Status: Non-exempt
Under general supervision, performs clerical duties in support of the city's utility billing activities.
Pay Grade: A04
FLSA Status: Non-exempt
Under general supervision, performs clerical duties in support of the city's utility billing activities.
- Provides customer service through different forms of communications: telephone, email, fax, or in person.
- Processes requests for new utility accounts; transfer customers from one address to another; closes accounts.
- Processes utility payments through different processing applications.
- Processes night deposits.
- Creates service orders per customer's needs.
- Process Billing adjusts as needed.
- Answers telephones and provides customer service.
- Assists co-workers with questions and concerns as they arise.
- Orders office supplies as needed.
- Performs other duties as assigned.
