Customer Service Clerk II

Date Posted

Thursday, July 16, 2026

Department

Finance / Utility Billing

Compensation

Up to $27.72/hr DOQ

Hours

Full Time

Deadline

Open until filled

To Apply Online Please Click The Following Website

https://cityofbradentonfl.munisselfservice.com/ess/employmentopportunities/default.aspx

Department/Location: Finance / Utility Billing

FLSA Status: Non-exempt

Classification: Essential: This position is an Essential classification and will require employee to report to duty before, during, or after a hurricane or emergency.

Schedule: This position normally works a regular weekday daytime shift and may require overtime, including weekends and holidays and\or immediate response to emergency conditions.

Supervision Exercised: None

Supervision Received: Works under the general direction of and is responsible to the CustomerService Manager or designated representative.

General Purpose of the Position: The purpose of this position is to provide quality customer service and toperform a variety of routine clerical duties relating to the collection and reconciliation of utility payments, the maintenance and adjustment of customer accounts and related records, and the opening and closing of utility accounts. Additionally, to provide technical support and training to the city's Utility Billing Customer Service operations.

Responsibilities

Essential Duties and Responsibilities:

• Answer customer inquiries over the counter and on the telephone.
• Conduct in-house training for new Customer Service Representatives to ensure their full understanding ofdepartmental policies and procedures.
• Investigate billing errors and resolve customer complaints relating to such errors.
• Assist customers to resolve minor problem accounts, make routine adjustments to customer accounts as appropriate, and correct routine errors in the customer master file database.
• Sort, review, and balance receipts daily; prepare accurate detailed reports of collections.
• Maintain customer accounts and related records incidental to cashier operations.
• Adjust utility bills for minor billing errors, leaks, pool fills, vacation, garbage, and other authorized routine purposes.
• Maintain records and reports for accounts in a non-pay status and for meters to be disconnected.
• Open new utility accounts and initiate new service; close accounts when required.
• Initiate meter check reads and meter bench tests when required.
• Perform analysis and apply additional deposits, as necessary, on all customers whose accounts have been tum-off for non-payment.
• Manage lock-off lists to ensure accounts that have not been paid, or a payment arrangement established, are closed and reported to code enforcement for follow-up.
• Update meter reader service orders, as needed.
• Generate, prepare, and upload weekly utility "reminder" call data for accounts where payments have not been received by the indicated due date.
  
  

Required

Knowledge, Skills and Abilities Required:

• Knowledge of City and Public Works regulations, rules, procedures, and functions relating to utility accounts and billing, including procedures for correcting routine billing errors.
• Proficiency in business communications to include effective listening, exchanging of ideas, giving and receiving feedback, proper grammar usage, accurate spelling and sentence construction, preparation of
  
  

routine reports, forms, and correspondence.

• Knowledge of basic accounting and bookkeeping procedures.
• Knowledge of the geography of the City and adjacent areas with the ability to read and interpret maps.
• Ability to make computations and tabulations with speed and accuracy.
• Ability to operate a desktop computer and routine software programs, including routine Utility Billing system procedures.
• Ability to maintain clerical and accounting records and to prepare reports from such records.
• Ability to make minor decisions in accordance with City Ordinances and established Utility Billing Office policies and procedures.
• Ability to exercise good judgment and courtesy when acting as a representative of the City.
• Contacts are an essential component of this position. In addition to extensive contact on the telephone and in person with members of the general public inquiring about billing issues, the incumbent interacts daily with Utility Billing Office employees and with employees of other City departments. Must possess ability to establish and maintain effective working relationships with all of the above.
• This is office work requiring limited physical effort.
• Visual acuity is required for reviewing, checking, preparing and maintaining computer and manual files, as is manual dexterity to operate computers and other office equipment.
• Incumbent is required to have sufficient hearing ability to perceive information accurately at normal spoken word levels.
• Performs other related duties assigned.
  
  

Environmental Conditions: Indoor/Office environment; high noise environment while performing certain responsibilities. Must be able to work closely with others and under possible stressful conditions.

Computer Equipment and Software Requirements: Proficiency in Microsoft Office and the ability to adapt to other software programs with ease. The City of Bradenton uses Tyler Technology products (Munis and Cashiering) and Kyocera smart phones with Smart Phone Meter Reading (SPMR) software.

Education and Experience Required: Graduation from an accredited high school plus two (2) years of experience in accounting, bookkeeping, or accounts receivable work, preferably in a customer service environment. Ability to operate a personal computer is required. Cash handling and balance experience a plus.

At the discretion of the City Administrator or designee, an equivalent combination of education and experience sufficient to provide the applicant with the knowledge, skills, and ability to successfully perform the essential functions of the job will be considered.

Valid Florida Driver License is required or ability to obtain within 30 days of establishing residency in Florida and ability to maintain a valid Florida driver’s license.

Pay Grade: 110

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

City Departments

• Administrative Services
• Human Resources
• Employment Opportunities
• Housing & Community Development Division
• City Administrator
• City Clerk
• Community Redevelopment Agency
• Information Technology
• Finance Department
• Planning & Community Development
• Public Works & Utilities