What are the responsibilities and job description for the Branch Manager position at City of Boston Credit Union?
Description
Branch Manager
Demonstrates a broad understanding of deposit and consumer loan products and services and can perform various duties related to the efficient account opening and accurate and efficient processing of member data. Builds member relationships through knowledge and understanding of credit union products and services. Adheres to established CBCU policies and procedures.
This position is in various locations.
The essential functions include, but are not limited to the following:
Requirements
Knowledge/Skills/Experience
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Position Titles reporting up to this position – Yes
Direct Reports – Yes
Branch Manager
Demonstrates a broad understanding of deposit and consumer loan products and services and can perform various duties related to the efficient account opening and accurate and efficient processing of member data. Builds member relationships through knowledge and understanding of credit union products and services. Adheres to established CBCU policies and procedures.
This position is in various locations.
The essential functions include, but are not limited to the following:
- Daily opening and closing of the branch.
- Supervise all personnel within the branch.
- Manage the security and safety of the branch; analyze and monitor security and safety policies and procedures on an on-going basis.
- Apply and evaluate policies and procedures for the branch; ensure that the branch is in compliance with federal and state laws and regulations set forth by regulatory agencies; both deposit and loan regulations.
- Assists in the cash, lending & member service departments, as necessary.
- Ensure that new employees are thoroughly trained in all phases of their specific job duties
- Create an environment that encourages team members to provide exceptional member experience and a dynamic and engaging culture
- Coach and mentor team members to develop and enhance their service skills to provide the best member experience and to promote individual growth and development.
- Promote teamwork to encourage employee engagement and empower team members with the necessary means to provide outstanding service to our members.
- Provide direction on all operational aspects of the branch, including audit procedures.
- Provide visible leadership; network with businesses and community organizations to ensure the continued growth and presence of City of Boston Credit Union
- Expand and grow strong relationships among peers and other departments; encourage open communication and collaboration.
Requirements
Knowledge/Skills/Experience
- Five (5) years of experience in a retail banking leadership role.
- In-depth knowledge of retail policies and procedures to utilize good judgment in making sound decisions.
- Outstanding leadership experience with a proven, successful record of coaching and empowering employees for improved results.
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
- Proven critical thinking and strategic planning skills.
- Proficient in using Microsoft Office applications including Outlook, Word, Excel, and PowerPoint and adequate understanding of accounting principles.
- Excellent organizational and time management skills, with the ability to provide leadership, supervision, and training to employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
- Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, and write reports, correspondence, and procedures.
- Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
- Demonstrate outstanding communication skills when providing professional responses to complex and/or sensitive service issues. Think creatively and use sound judgment when investigating and resolving service matters.
- High school education (or equivalent) plus significant specialized training on products, software systems, regulations and operations
- Notary Public, NMLS required
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
- Must be able to work rotating schedule of Monday through Saturday
Position Titles reporting up to this position – Yes
Direct Reports – Yes