Utility Billing Specialist I

Position Overview

As a Utility Billing Specialist I for the City of Borger, you primarily perform the duties managing billing processes, customer inquiries, and data management. Additionally, you are equipped and required to handling field operations as needed. This dual-function role supports both the administrative and operational aspects of utility services, ensuring efficiency and continuity in customer service. Embodying the Boomtown PRIDE values—Professional, Responsive, Innovative, Diverse, and Empowered—you play a critical role in maintaining seamless utility service delivery.

Essential Duties & Responsibilities

• Billing and Account Management:
  • Prepare, review, and issue utility bills.
  • Handle account inquiries and adjustments.
  • Manage customer data and ensure accuracy in billing records.
• Customer Service:
  • Address and resolve customer inquiries and complaints related to billing and service issues.
  • Provide detailed information and support to customers regarding their utility services.
• Payment Processing:
  • Process payments and manage account statuses.
  • Follow up on delinquent accounts and manage collections according to established policies.
• Field Operations Support:
  • When required, perform field duties such as reading meters, connecting/disconnecting services, and troubleshooting field-related customer service issues.
  • Ensure accurate data collection for billing purposes during field operations.
• Reporting and Compliance:
  • Prepare reports on billing metrics, customer service issues, and field operations.
  • Ensure compliance with all regulatory requirements for both billing and field operations.

Typical Qualifications

• Education: High school diploma required; additional certification or coursework in business administration, finance, or related fields preferred.
• Experience: Experience in utility billing or customer service is preferred. Additional training in field operations is advantageous.
• Certifications: Required to obtain a Class C Water Operator’s License issued by the Texas Commission on Environmental Quality (TCEQ) within 2 years of employment.
• Skills: Strong organizational and communication skills, proficiency with billing software, and basic technical knowledge of utility systems and field operations.
• Personal Traits: Detail-oriented, adaptable, capable of multitasking, and committed to providing excellent customer service.

Ideal Candidate

The ideal candidate for the Utility Billing Specialist I position shows commitment to our core values of Boomtown PRIDE by:

• 
  Professional: Uphold high standards of professionalism and integrity in all interactions and tasks.
• Responsive: Quickly address billing inquiries and field issues, ensuring high levels of customer satisfaction.
• Innovative: Seek continuous improvement in billing processes and customer service strategies.
• Diverse: Work effectively within a diverse team, appreciating different perspectives and enhancing team dynamics.
• Empowered: Take initiative to learn and perform both administrative and field-related duties competently.