Customer Service Specialist II - Parks and Recreation

Summary Statement

Be the welcoming face of the Fort Boise Community Center! In this customer-focused role, you'll greet visitors, assist with program registrations, permits, and payments, answer questions, and provide essential administrative support that keeps the center running smoothly. If you enjoy helping people, staying organized, and creating a positive experience for the community, this is a great opportunity to make an impact every day.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and two years of experience working in an office setting assisting customers.
  
  

Licensing And Other Requirements

• Valid state-issued driver's license.
  
  

Special Requirements

Applicants Must Be Able To Pass

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
  
  

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost
  
  

Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing. Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Essential Functions

Performs routine or repetitive tasks with specific instructions and set procedures. Handles basic issues and problems and refers more complex issues to higher-level staff.

Performs diverse administrative and customer service duties, including but not limited to clerical tasks and inventory management. Manages scheduling and resource coordination.

Facilitates activity registration and assists with scholarship processing. Maintains records of permits, agreements and front office procedures.

Provides information and guidance on programs, services and facilities. Distributes informational materials and participates in implementation of seasonal activity guides.

Addresses inquiries, resolves complaints and manages payments. Ensures accurate reconciliation of transactions. Manages reservation system and assists with bookings.

Oversees lost and found procedures and liaises with law enforcement.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Knowledge of:

• Basic accounting including cash handling and monetary reconciliations.
• General business office and telephone etiquette, equipment and procedures.
• Record keeping and filing practices.
• General customer service techniques.
• Organization and department operations, services and policies.
• Computer usage including related software.
  
  

Ability To

• Independently work following established policies and procedures.
• Operate standard office equipment including a multi-line telephone system.
• Apply basic math.
• Read and understand written documents and instructions.
• Receive, comprehend and follow oral instructions.
• Operate in a fast-paced, high stress environment.
• Read and understand complex laws and other written documents.
• Assess varying situations, develop solutions and make decisions with minimal direction.
• Perform statistical research and analysis.
• Provide high-levels of customer service.
• Communicate effectively in the English language at a level necessary for efficient job performance.
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
• Individuals must be capable of operating vehicles safely and have an acceptable driving record.
  
  

Preferred Knowledge, Experience, And Training

• Four years of prior office, customer service or receptionist experience including basic website development and maintenance and accounting duties.
  
  

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision and peripheral vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.