What are the responsibilities and job description for the PARK RANGER - P/T position at City of Boca Raton, FL?
General Statement of Job
Performs intermediate park patron service work involving public relations and safe use and enjoyment of District and City parks; does related work as required. Work is performed under regular supervision.
Essential Functions
- Patrols park and recreation areas by mobile unit and/or on foot
- Enforces park rules and City ordinances
- Responds to emergencies, including medical incidents, lost persons, and conflicts, and coordinates with police, fire, park staff, and other City departments
- Provides customer service, directions, information, and assistance to park patrons
- Secures parks and facilities as required
- Issues parking citations
- Monitors the security of parked vehicles
- Anticipates and resolves problems in the field
- Documents activities and incidents through accurate written reports
- Renders CPR and first aid assistance when necessary
- Corrects and/or reports conditions involving damage, theft, vandalism, or safety hazards
- May be assigned limited supervisory duties during a shift
- Performs related duties as required
Knowledge, Skills and Abilities
Knowledge of:
- City park rules, regulations, and applicable ordinances
- Public safety procedures and emergency response protocols, including CPR, first aid, and AED application
- Conflict resolution and de-escalation techniques
- Principles of environmental conservation and protection
- Use of two-way radios and basic computer skills
- Handling conflict and uncertain situations
- Effective verbal and written communication
- Public engagement and customer service
- Independent decision-making
- Team collaboration and coordination with other departments
- Basic problem-solving in outdoor environments
- Enforce rules and ordinances, maintain discipline, and interact effectively with others
- Patrol park grounds on foot or by vehicle for extended periods
- Follow written and verbal instructions
- Prepare accurate reports and written documents
- Remain calm and make sound judgments in stressful situations
- Work a flexible schedule that includes weekdays, weekends, evenings, and holidays as needed
- Establish and maintain effective relationships with park visitors and guests
- Communicate effectively, both orally and in writing
- Communicate consistently with the public in a firm and respectful manner
- Work in inclement weather and adverse conditions.
Minimum and Preferred Qualifications
- High school diploma or GED equivalent
- Minimum of one (1) year of experience involving public contact, customer service, outdoor recreation, natural resource protection, or visitor services
- Minimum of one (1) year of experience assisting with rule compliance through visitor education, monitoring, or reporting
- Must have abstained from the use of all tobacco products and electronic cigarettes (e-cigarettes) for a minimum of one (1) year prior to the date of hire and must continue to abstain from the use of tobacco products and electronic cigarettes throughout the duration of employment with the City, both on and off duty
- Must possess a valid State of Florida Class “E” driver’s license
- Must obtain CPR, First Aid, and Parking Enforcement certifications within six (6) months of appointment
- May be required to patrol park grounds by bicycle and must be able to successfully complete a bicycle operations course
Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
- Criminal Background Check
- Employment Verification
- Motor Vehicles Report (MVR) Check
- Certification/License Verification
- Physical Examination
- Drug and Alcohol Screening
Physical and Environmental Demands and Conditions
The environmental conditions and physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.- Occasionally ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
- Occasionally moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
- Occasionally remaining in a stationary position, often standing or sitting, for prolonged periods.
- Continuously moving about within the immediate work area to accomplish tasks.
- Occasionally moving from one worksite to another.
- Occasionally adjusting or moving objects up to 50 pounds in all directions.
- Continuously communicating with others to exchange information.
- Occasionally repeating motions that may include the wrists, hands, and/or fingers.
- Occasionally operating a computer and other equipment using motions requiring manual dexterity or fine motor skills.
- Occasionally operating machinery and/or power tools.
- Occasionally operating motor vehicles or heavy equipment.
- Continuously assessing the accuracy, neatness, and thoroughness of the work assigned.
- Continuously observing details accurately and identifying variances.
- Occasionally lifting or carrying objects weighing 50 pounds or less.
- Occasionally pushing or pulling objects weighing 50 pounds or less.
- Occasionally working in a normal office environment with few physical discomforts.
- Occasionally working in an area that is somewhat uncomfortable due to drafts, noise, temperature variation, or similar conditions.
- Occasionally working in an area that is very uncomfortable due to extreme temperature, noise levels, or other environmental conditions.
- Continuously working in an outdoor area where exposure to animals, reptiles, and/or insects may occur.
- Occasionally working with equipment or performing procedures where carelessness could result in minor cuts, bruises, or muscle pulls.
- Continuously maintaining regular onsite attendance.
Essential Employee Designation
When normal operations of City departments are suspended or interrupted due to a declaration that a state of emergency exists, any employee may be deemed essential by the city. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work.
The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.