What are the responsibilities and job description for the Support Staff IV - Cashier position at City of Bloomington Illinois?
JOB
The position is responsible for the day to day activities of the office involving duties of a repetitive nature and include special assignments. Work involves serving as a general cashier, billing staff member, receptionist, and general administration and customer service representative interacting with the public through various functions. The position includes completion of transactions and maintenance of various departmental records and other clerical duties. Readily available to provide prompt, efficient, courteous, and professional customer service at the counter as needed or directed. This Support Staff position requires skills for collection and posting of customer payments. This position will receive a variety of cash, credit card and check payments; balance cash drawer; prepare daily deposits and monitor payments. This position will perform a variety of record keeping tasks including filing of internal reports, daily balancing sheets and processing all water bill payments including receipting bills and payment stubs. This Support Staff will also be responsible for responding to telephone inquiries regarding water, sewer and refuse billing.
EXAMPLE OF DUTIES
Other duties may be assigned. (This list may not include all of the tasks and/or knowledge which may be expected of the employee, nor does it cover all of the specific duties which may be required). Provide information to the public concerning departmental activities and programs; search departmental records and reports to secure needed information; make determinations as to proper procedures and resolve complaints of a non-technical nature. Maintain staff activity calendar; follow-up to ascertain departmental activities are completed in a timely fashion; coordinate routine activity through radio dispatch. Provide exemplary customer service to all individuals while greeting each new customer with a positive and approachable tone. Assist the public in completing departmental forms requiring knowledge of departmental rules and regulations; collect and receipt fees; issue permits. Collection and posting of customer payments. Receive a variety of cash, credit card and check payments; balance cash drawer; prepare daily deposits; and monitor payments. Complete identification and indexing information for legal or other internal documents; sort, batch, and file materials by established classifications; review files for completeness; record movement of file materials and otherwise maintain files and indexing systems. Prepare departmental correspondence, letters, notices, reports, and forms from account information, rough draft or by the use of electronic equipment. Performs general clerical duties such as typing, filing, word processing, spreadsheets, and data entry and data retrieval. Perform a variety of record keeping tasks including filing of internal reports, daily balancing sheets, and processing all water bill payments including receipting bills and payment stubs. Responsible for responding to telephone inquiries regarding water, sewer, and refuse billing.
The position is responsible for the day to day activities of the office involving duties of a repetitive nature and include special assignments. Work involves serving as a general cashier, billing staff member, receptionist, and general administration and customer service representative interacting with the public through various functions. The position includes completion of transactions and maintenance of various departmental records and other clerical duties. Readily available to provide prompt, efficient, courteous, and professional customer service at the counter as needed or directed. This Support Staff position requires skills for collection and posting of customer payments. This position will receive a variety of cash, credit card and check payments; balance cash drawer; prepare daily deposits and monitor payments. This position will perform a variety of record keeping tasks including filing of internal reports, daily balancing sheets and processing all water bill payments including receipting bills and payment stubs. This Support Staff will also be responsible for responding to telephone inquiries regarding water, sewer and refuse billing.
EXAMPLE OF DUTIES
Other duties may be assigned. (This list may not include all of the tasks and/or knowledge which may be expected of the employee, nor does it cover all of the specific duties which may be required). Provide information to the public concerning departmental activities and programs; search departmental records and reports to secure needed information; make determinations as to proper procedures and resolve complaints of a non-technical nature. Maintain staff activity calendar; follow-up to ascertain departmental activities are completed in a timely fashion; coordinate routine activity through radio dispatch. Provide exemplary customer service to all individuals while greeting each new customer with a positive and approachable tone. Assist the public in completing departmental forms requiring knowledge of departmental rules and regulations; collect and receipt fees; issue permits. Collection and posting of customer payments. Receive a variety of cash, credit card and check payments; balance cash drawer; prepare daily deposits; and monitor payments. Complete identification and indexing information for legal or other internal documents; sort, batch, and file materials by established classifications; review files for completeness; record movement of file materials and otherwise maintain files and indexing systems. Prepare departmental correspondence, letters, notices, reports, and forms from account information, rough draft or by the use of electronic equipment. Performs general clerical duties such as typing, filing, word processing, spreadsheets, and data entry and data retrieval. Perform a variety of record keeping tasks including filing of internal reports, daily balancing sheets, and processing all water bill payments including receipting bills and payment stubs. Responsible for responding to telephone inquiries regarding water, sewer, and refuse billing.