What are the responsibilities and job description for the Part Time Clerical Assistant position at City of Birmingham, Michigan?
POSITION PURPOSE:
The City of Birmingham is seeking an energetic, organized and dependable candidate for a part-time Clerical Assistant position within the Department of Public Services office. The part-time clerical staff will be expected to provide support to the assigned department through a variety of tasks which will include customer service, processing applications, and fees, mailings, data entry, and miscellaneous general office work.
Qualified applicants for this position will possess a track record of performing similar duties in a professional setting with a high level of accuracy and attention to detail and the ability to deal tactfully with a variety of individuals and in diverse situations.
FUNCTIONS AND RESPONSIBILITIES:
This list is not to be treated as all inclusive.
- Accurately process monetary transactions by receiving payments and issuing receipts and change to customers.
- Answers telephone calls from the public regarding the department or transfer calls to the appropriate person.
- Assist the public in person and over the phone.
NECESSARY SKILLS:
- Possess excellent time management, attention to details, and excellent verbal and written communication skills.
- Ability to prioritize multiple tasks and utilize problem-solving skills to assist members of the public and other team members.
- Ability to communicate and collaborate with a diverse range of individuals in carrying out assigned duties.
- Ability to interact professionally and provide excellent customer service both in person and over the phone.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Associate's degree or 2 years of degree-oriented college coursework.
- At least 2 years of related experience in a professional setting, which includes substantial contact with the public and utilization of a variety of customer service skills.
- Equivalent combinations of work and education will be considered.
- Knowledge of current office software packages, including proficiency with Microsoft Office applications and the ability and interest to quickly learn and use new tools and technologies.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
- Must be able to lift up to 50lbs.
- Must be able to sit for long periods of time.
- Must be able to stand for long periods of time.
EQUIPMENT:
- Office space including desk, computer, and phone
- City provided keys
Salary : $18 - $23