What are the responsibilities and job description for the Transit Customer Services Dispatcher position at City of Billings?
Duties
The City of Billings is seeking a Transit Customer Services Dispatcher to perform transit scheduling, routing, and dispatching duties. In this position you will:
Work Schedule: Varies Monday through Saturday.
Essential Duties And Responsibilities
The City of Billings is seeking a Transit Customer Services Dispatcher to perform transit scheduling, routing, and dispatching duties. In this position you will:
- Create, maintain and monitor computerized driver manifest/schedules, client data, routing status and progress;
- Provide general direction to the transit vehicle operators;
- Respond to requests for service;
- Provide a variety of information and services to passengers and the public;
- Operate a variety of communication equipment, including a two-way radio and telephone systems;
- Utilize computer dispatching and scheduling systems; and
- Handle customer service-related duties including (but not limited to) fare media sales and answering general inquiries.
Work Schedule: Varies Monday through Saturday.
Essential Duties And Responsibilities
- Receive multiple incoming calls from the public requesting, canceling, or changing scheduled transportation services.
- Determine eligibility of requested service.
- Enter passenger data, locations, agency, and other applicable data.
- Communicate with deaf citizens via teletype response back systems.
- Utilize translation services as necessary.
- Monitor two-way radio system and maintain contact with transit units on assignment.
- Maintain status, location, and availability of all transit units for effective dispatching and transport of passengers.
- Dispatch transit units in accordance with established procedures.
- Respond to employee and passenger concerns and forward to supervisor as appropriate.
- Operate specialized computer records/dispatch systems.
- Ensure all transit vehicles are properly assigned and displayed in applicable vehicle tracking systems.
- Coordinate calls and relay information via two-way radio and telephone systems in assistance to transit units and the public.
- Maintain a variety of electronic, hard copy, and paper logs, records, and files related to transit dispatching activities.
- Perform a variety of record keeping, filing, indexing, and other general clerical work.
- Maintain a variety of logs pertaining to transit services and activities.
- Understand and utilize specialized computer software systems to achieve scheduling and dispatching efficiency and accuracy.
- Assist in training of new dispatchers.
- Provide assistance to the public via telephone, front counter, and electronic communication regarding requests for general information or services.
- Process payments for fare purchases or other items and record in appropriate software.
- Forward requests for further information, complaints, or other items to appropriate personnel.
- Respond to customer needs in a timely and professional manner.
- Carefully communicate abilities and inabilities of the transit systems.
- Assist with transit system reception duties.
- Perform a variety of record keeping, filing, indexing and other general clerical work.
- Reconciles daily cash fare sheets to cash/checks collected in paratransit service.
- Counts and records cash fares collected via fixed-route service.
- Invoices or reconciles other items as needed.
- Provide backup to receive and distribute department/division mail.
- Prepare routine reports in support of transit operations.
- Prepare documents as needed.
- Performs other duties as assigned.
- High school diploma or equivalent.
- One (1) or more years of combined education and experience in customer service, dispatching, transit, or a related field.
- Must have strong interpersonal skills.
- Must have the ability to multi-task in a fast-paced environment.
- Must be able to successfully pass a pre-employment drug test and Federal and State criminal history background check.
- Experien e with city government and knowledge of departmental functions and operations.
Salary : $21 - $23