What are the responsibilities and job description for the Patron Services Manager position at City of Billings?
Salary Range: $26.9931 - $29.7564/hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training.
Work Schedule: Tuesday through Saturday, 8:00 a.m. - 5: 00 p.m.
Job Summary:
The Patron Services Manager, reporting to the Library Director, oversees all Circulation staff, including supervision, scheduling, training, evaluation, hiring, and discipline. The position requires leadership, sound judgment, problem-solving skills, and basic technology troubleshooting abilities. It also serves as a liaison for minor security issues with patrons, security staff, and library management.
Scope of Responsibility:
Incumbents have a very high degree of understanding of department operations and work with considerable initiative. They administer rules and policies, may set precedents within delegated areas, and produce work that directly impacts operations. The role requires discretion with confidential matters and involves supervising and training Circulation staff.Supervises Employees
Preferred Qualifications & Skills:
Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.
Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.
Work Schedule: Tuesday through Saturday, 8:00 a.m. - 5: 00 p.m.
Job Summary:
The Patron Services Manager, reporting to the Library Director, oversees all Circulation staff, including supervision, scheduling, training, evaluation, hiring, and discipline. The position requires leadership, sound judgment, problem-solving skills, and basic technology troubleshooting abilities. It also serves as a liaison for minor security issues with patrons, security staff, and library management.
Scope of Responsibility:
Incumbents have a very high degree of understanding of department operations and work with considerable initiative. They administer rules and policies, may set precedents within delegated areas, and produce work that directly impacts operations. The role requires discretion with confidential matters and involves supervising and training Circulation staff.Supervises Employees
- Participates in hiring, promotion, evaluation, and discipline of Circulation staff
- Prepares weekly schedules and manages time-off and timesheet approvals
- Provides training, oversight, and ongoing development for Circulation staff
- Trains staff on new circulation policies and maintains a regular training schedule
- Leads regular unit meetings
- Stays current on trends and technology in circulation services
- Screens calls and visitors, answering questions, explaining policies, or referring requests as needed
- Handles administrative information requests, providing explanations of policy and procedure when appropriate
- Resolves disputes about lost or damaged items; escalates unresolved issues to library leadership
- Coordinates library volunteers, including interviewing, training, and scheduling
- Maintains security of office areas by controlling access
- Ensures proper placement of material in paper or electronic files
- Monitors and enforces file retention policies
- Controls access to files based on confidentiality and permission levels
- Organizes and monitors library card application forms, and other data and reports
- Maintains working knowledge of all desk, workroom, and circulation duties
- Schedules meeting rooms and equipment as needed
- Ensures Circulation programs, procedures, and projects comply with policies, laws, and regulations; prepares and reviews reports and correspondence
- Responds to information requests, provides expertise and guidance to City staff, and represents the library on internal and external committees and projects
- Coordinates, supervises, and participates in special projects
- Assists with building security
- Provides first-floor technology troubleshooting support
- Bachelor’s Degree or Other Specialized Certification
- Three (3) or more years of combined education & experience
- Two (2) years supervisory and/or leadworker experience
- Strong interpersonal, written, and verbal communication skills
- Ability to operate personal computers and have advanced proficiency with Microsoft Office applications, or equivalent
Preferred Qualifications & Skills:
- Experience with city government and knowledge of department or library operations
Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.
Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied or otherwise. The City retains the discretion to add duties or change the duties of this position at any time.
Salary : $27 - $30
