Airport Technology Operations Coordinator

Salary Range: $25.1850 - $27.7309/hour. Salary reflects Step 1 and Step 3 of a 7-step pay scale. Salary at hiring will be dependent on the applicant's education, experience, and training.

Work Schedule: Varies

Required Application Attachments:
Cover Letter
Resume

Job Summary:
The Airport Technology Operations Coordinator serves as the primary liaison between Airport operations, technology vendors, and the City of Billings Information Technology Department. This position is responsible for coordinating, monitoring, and facilitating Airport-specific technology solutions to ensure reliable, secure, and efficient operations at Billings Logan International Airport.

Scope of Responsibility:
The incumbent has a high degree of understanding of Airport operations and technology-dependent systems and works with considerable initiative. The incumbent must exercise sound judgment in coordinating vendors, managing technology issues, and communicating technical information to non-technical stakeholders.
Work product has a direct impact on Airport operational efficiency and technology coordination. The incumbent must exercise discretion regarding confidential matters and provide detailed procedural explanations and technical coordination across departments and with vendors. 

• Serve as the Airport’s primary point of contact for operational technology, equipment, and embedded systems.
• Coordinate with City of Billings IT (Network, Applications, GIS, Security, PC Support) when enterprise systems are involved.
• Act as liaison between Airport staff and technology vendors supporting:
  • Camera and video systems
  • Access control and badging systems
  • Baggage handling systems
  • Fuel management systems
  • Building management/HVAC systems
  • Public address and digital display systems
  • Airport advertising systems
  • Kiosks and common-use systems
• Track and manage vendor service requests from initiation through resolution.
• Assist with planning and coordination of technology components in Airport capital improvement projects.
• Maintain documentation of Airport technology systems, vendor contacts, and support processes.
• Monitor technology performance and coordinate preventive maintenance with vendors.
• Support FAA and TSA-related technology compliance coordination as applicable.
• Identify process improvements to streamline communication between Airport operations, vendors, and City IT.
• Provide basic end-user guidance related to Airport-specific systems (not enterprise helpdesk support).
• Participate in budget planning related to technology, lifecycle and vendor services.
• Communicate with the City of Billings Information Technology Department to ensure proper escalation and coordination of enterprise services.
• Communicate effectively with Airport leadership, tenants, contractors, vendors, and regulatory stakeholders regarding technology matters.
• Improve technical support job knowledge by attending training sessions, reading technical publications, establishing personal networks, and bench marking state-of-the-art practices.
• Researches, recommends, and applies new technologies as applicable and appropriate for the Airport.

Areas of Specialty
Technology Operations Coordination

• Coordinate development and maintenance of Airport technology systems and services.
• Maintain system and equipment inventories and documentation for Airport operational technologies.
• Facilitate communication between Airport divisions and City IT services.
• Support technology-related components of Airport capital projects.

Performs other duties as assigned. Required Qualifications/Skills:

• Associate’s degree or higher in Business, Information Systems, Engineering Technology, Aviation Technology Systems, or related field; or relevant work experience equivalent.

AND

• Minimum three (3) years’ experience in technology coordination, systems support, vendor-managed technical environments, or similar operational technology setting; or any equivalent combination of education and experience. 
• Strong interpersonal skills.
• Familiar with advanced concepts and basic operating principles of data communications and information systems hardware and software. 
• Strong and clear communication skills with individual users on all levels. 
• Must be open to cross-training and have flexibility in duties as assigned. 
• Administrative, organizational, and planning skills. Proven analytical and problem-solving abilities. 
• Self-motivated and able to work with minimal supervision. 
• Customer and detail oriented.
• A current Montana driver’s license or must be obtained within thirty (30) days of employment.
• Must complete a criminal history records check conducted by the FBI through the fingerprinting process and a successful security threat assessment conducted by TSA.

Preferred Qualifications/Skills

• Ability to work independently with minimal supervision. 
• Ability to adapt, integrate and modify existing programs or vendor-supplied packaged programs for use with existing information systems. 
• Able to focus on detailed work for extended periods of time. 
• Demonstrated ability to deliver multiple projects on time while maintaining an efficient/timely daily work schedule. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Work is indoors in a normal office environment. Intermittent physical effort involving lifting of 25 pounds or less is required. Lifting and transporting moderately heavy objects, such as computers and peripherals, up to 10% of the time. Work requires moderate attention to detail or deadlines between 45% and 70% of the time. A typical workday involves about 50% of the time spent sitting and frequent use of a keyboard. Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment up to 25% of the time. Position may be subject to shift work outside of traditional business hours, emergency callouts, and extended operating days. Occasional driving and some business travel may also be required.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required.  To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise.  The City retains the discretion to add duties or change the duties of this position at any time.

Salary : $25 - $34