What are the responsibilities and job description for the Communications Dispatcher position at City of Beverly Hills?
NOTE: THIS JOB POSTING WILL BE ACCEPTING APPLICATIONS ON A CONTINUOUS BASIS UNITL HIRING NEEDS ARE MET. PLEASE BE SURE TO SUBMIT YOUR APPLICATION AT YOUR EARLIEST CONVENIENCE AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.
Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high-performance organization. The municipal government (approximately 1,000 full-time and part-time employees) provides the highest quality safety services, recreational activities, municipal services, and physical environment.
What We Do
The Beverly Hills Police Department is responsible for safeguarding the lives and property of City residents, businesses and visitors. The BHPD values its reputation as an agency that earns the public trust through efficient, impartial police service.
Who We're Looking For
The City of Beverly Hills Police Department is seeking highly motivated and qualified candidates for the position of Communications Dispatcher. Communications Dispatchers answer all calls for emergency services and maintain radio and mobile data computer contact with police officers and firefighters in the field, acting as a lifeline by providing information and support and monitoring their safety. The ideal candidate will effectively communicate and coordinate in a teamwork environment, will practice sound judgement and think clearly under stress, responding quickly and accurately.
Access the detailed job description with this link: https://www.governmentjobs.com/careers/beverlyhills/classspecs/53158?keywords=communications dispatcher&pagetype=classSpecifications
DEFINITION
To answer and respond to calls for emergency and non-emergency services and dispatch Police and Fire personnel and equipment; to maintain contact with police officers and Firefighters in the field; and to perform related work as required.
DISTINGUISHING CHARACTERISTICS
Communications Dispatchers learn and perform a variety of duties in the answering of non-emergency and emergency telephone calls. As experience is gained, work is performed with increasing independence.
Upon completion of a training program, incumbents perform the full range of assigned duties with a significant degree of independence and sound judgment. Work requires the knowledgeable application of detailed policies and procedures for the receipt and triage of emergency calls for service, dispatch of law enforcement personnel or transfer of calls to the Fire Department, or other appropriate agencies.
Position & Benefits
This position is represented by the City's Safety Support (SS) Association and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU). The City provides a generous compensation and benefits package, including CalPERS 2.5% @ 55 for classic members; $2,150/month towards health insurance (with option of up to $475/month as taxable cash); a monthly contribution of $250 to an RHS account for retiree medical savings; generous vacation accruals with the option for annual cash-outs. Additional details may be found in the SS MOU, a copy of which is located at: https://www.beverlyhills.org/DocumentCenter/View/4764/Safety-Support-PDF
Selection Process
Note: Candidates who meet the minimum qualifications and attach a valid typing certificate, will be required to complete an online written exam which includes a typing test; assessing their ability to type at least 45 net word per minute.
Eligibility List
The candidates who successfully pass the selection process will earn placement on an Eligibility List. The Eligibility List may be used for current and future vacancies in the job classification, as defined by the duration of the list at the time the list is established. The Eligibility List established for any recruitment may also be used to fill a lower-level position.
Conviction History
As a finalist for a job, you will be contacted to schedule a fingerprinting appointment and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City.
The City of Beverly Hills will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Beverly Hills is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
EEO Statement
The City of Beverly Hills is an equal opportunity employer and is committed to providing an inclusive and accessible work environment without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, driver’s license status or any other status protected under federal, state and/or local law. If you require a reasonable accommodation to assist with the application, examination or interview process, please contact our Human Resources department at humanresources@beverlyhills.org . Please note that this request must be made at least three business days prior to any test or interview in the selection process.
The City of Beverly Hills is compliant with SB1100 which amends California's Fair Employment and Housing Act (FEHA) prohibiting employers from requiring a driver's license in certain job postings.
Disaster Service Workers
All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Note
The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
Experience and Training
Experience
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Training
No experience required.
Equivalent to the completion of the twelfth grade.
A certificate of completion of a POST Public Safety Dispatcher course is desirable.
License and Certificate
A typing certificate indicating the ability to type at the minimum speed of 45 words per minute (WPM).
Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high-performance organization. The municipal government (approximately 1,000 full-time and part-time employees) provides the highest quality safety services, recreational activities, municipal services, and physical environment.
What We Do
The Beverly Hills Police Department is responsible for safeguarding the lives and property of City residents, businesses and visitors. The BHPD values its reputation as an agency that earns the public trust through efficient, impartial police service.
Who We're Looking For
The City of Beverly Hills Police Department is seeking highly motivated and qualified candidates for the position of Communications Dispatcher. Communications Dispatchers answer all calls for emergency services and maintain radio and mobile data computer contact with police officers and firefighters in the field, acting as a lifeline by providing information and support and monitoring their safety. The ideal candidate will effectively communicate and coordinate in a teamwork environment, will practice sound judgement and think clearly under stress, responding quickly and accurately.
Access the detailed job description with this link: https://www.governmentjobs.com/careers/beverlyhills/classspecs/53158?keywords=communications dispatcher&pagetype=classSpecifications
DEFINITION
To answer and respond to calls for emergency and non-emergency services and dispatch Police and Fire personnel and equipment; to maintain contact with police officers and Firefighters in the field; and to perform related work as required.
DISTINGUISHING CHARACTERISTICS
Communications Dispatchers learn and perform a variety of duties in the answering of non-emergency and emergency telephone calls. As experience is gained, work is performed with increasing independence.
Upon completion of a training program, incumbents perform the full range of assigned duties with a significant degree of independence and sound judgment. Work requires the knowledgeable application of detailed policies and procedures for the receipt and triage of emergency calls for service, dispatch of law enforcement personnel or transfer of calls to the Fire Department, or other appropriate agencies.
Position & Benefits
This position is represented by the City's Safety Support (SS) Association and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU). The City provides a generous compensation and benefits package, including CalPERS 2.5% @ 55 for classic members; $2,150/month towards health insurance (with option of up to $475/month as taxable cash); a monthly contribution of $250 to an RHS account for retiree medical savings; generous vacation accruals with the option for annual cash-outs. Additional details may be found in the SS MOU, a copy of which is located at: https://www.beverlyhills.org/DocumentCenter/View/4764/Safety-Support-PDF
Selection Process
- Candidates must meet the minimum qualifications as outlined in the job bulletin at the time of submission unless specified otherwise.
- When an application is being reviewed, only information included in the Education, Work Experience, Certificates and Licenses, and Skills sections of the application will be considered to determine whether an applicant meets the minimum qualifications.
- Résumés and cover letters are not reviewed or considered when screening for minimum qualifications.
- Résumés and cover letters are not accepted in lieu of a complete job application.
- Required supplemental attachments (i.e. diplomas, degrees, certifications or transcripts, etc.) must be included as part of the original application and may not be emailed separately unless explicitly stated otherwise or approved to be submitted separately.
- Applications must have clear, concise, and complete information regarding their qualifications for the position, including detailed responses to all supplemental questions, if applicable.
- Incomplete applications will not be considered or reviewed.
- If you have problems creating a user account or submitting your online application, please review the online applicant guide or contact NEOGOV applicant support directly at 855.524.5627 (Please note: Applicant Support hours are Monday through Friday, 8am - 5pm Pacific Time and, depending on call volume, may be an automated voicemail system or live support).
- The utilization of Artificial Intelligence (A.I.) during any step in the selection process will be grounds for disqualification.
- Review of Application, Supplemental Questions, and Attachments
- You must attach a valid typing certificate showing your ability to type at least 45 net words per minute. Online certificates are accepted.
- You can use any online typing test, as long as they provide a typing certificate that shows your net WPM (must be at least 45 WPM to meet the minimum qualifications). The certificate must also show your name and date of the exam, as tests must be taken within the past year to be considered valid. There is no preferred test site. Please note that candidates will be required to verify their typing speed during the written exam.
- Written Exam
- Candidates will be required to complete an online written exam which includes a typing test; assessing their ability to type at least 45 net word per minute.
- Oral Interview(s)
- Background Check
Note: Candidates who meet the minimum qualifications and attach a valid typing certificate, will be required to complete an online written exam which includes a typing test; assessing their ability to type at least 45 net word per minute.
Eligibility List
The candidates who successfully pass the selection process will earn placement on an Eligibility List. The Eligibility List may be used for current and future vacancies in the job classification, as defined by the duration of the list at the time the list is established. The Eligibility List established for any recruitment may also be used to fill a lower-level position.
Conviction History
As a finalist for a job, you will be contacted to schedule a fingerprinting appointment and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. Having a conviction history does not automatically preclude you from a job with the City.
The City of Beverly Hills will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Beverly Hills is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
EEO Statement
The City of Beverly Hills is an equal opportunity employer and is committed to providing an inclusive and accessible work environment without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, driver’s license status or any other status protected under federal, state and/or local law. If you require a reasonable accommodation to assist with the application, examination or interview process, please contact our Human Resources department at humanresources@beverlyhills.org . Please note that this request must be made at least three business days prior to any test or interview in the selection process.
The City of Beverly Hills is compliant with SB1100 which amends California's Fair Employment and Housing Act (FEHA) prohibiting employers from requiring a driver's license in certain job postings.
Disaster Service Workers
All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Note
The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
Experience and Training
Experience
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Training
No experience required.
Equivalent to the completion of the twelfth grade.
A certificate of completion of a POST Public Safety Dispatcher course is desirable.
License and Certificate
A typing certificate indicating the ability to type at the minimum speed of 45 words per minute (WPM).
Salary : $250 - $2,150