Visitor Experience Representative

GENERAL PURPOSE

Assist with visitor information services at the Tourist Information Center located in downtown Bemidji in Paul Bunyan Park and provide exceptional guest services.

Supervision Received

• Works under general supervision of the and the Tourism and Facility Coordinator, Parks and Trails Director.

• None.

ESSENTIAL DUTIES & RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Provides professional, efficient, and approachable support and excellent customer service to visitors and staff alike.
• Maintains a well informed and working knowledge of Bemidji’s attractions and services available to area visitors; acts as a liaison between visitors and these entities.
• Assists downtown visitors by providing wayfinding directions, event information, and suggestions for local restaurants/retail and regional attractions.
• Computer entry and tracking of visitor inquiries.
• Update and organize visitor and community resources
• Promote local business and community events.
• Sell merchandise and rent equipment
• Ability to work evenings, weekends and holidays

MINIMUM QUALIFICATIONS

Education & Experience

• Graduation from high school or GED equivalent; and
• Ability to display and act in a professional manner
• Strong communication and organizational skills
• Word processing and administrative support skills desired
• Must be a confident public speaker able to work with groups of all ages and backgrounds.

• Knowledge of the Bemidji Community.
• Knowledge, skill and ability to handle emergency situations.
• Ability to work independently without close supervision.
• Ability to handle sensitive and/or confidential information.
• Ability to establish and maintain effective working relationships with co-workers, department staff, and the public.

SUPPLEMENTAL INFORMATION

Tools & Equipment Used

• Personal computer (including word processing, spreadsheet, PowerPoint and database software), calculator, multi-line telephone system, scanner, laminator, copy machine, credit card machine, and fax machine.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to walk, sit, talk, hear and perform the moves necessary to accomplish instruction goals.
• The employee is occasionally required to use hands and fingers to handle, feel, or operate objects, tools, or controls; and reach with hands and arms.
• The employee may be required to climb, balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work in outside weather conditions. The employee may be exposed to wet and/or humid conditions.
• The noise level in the work environment is usually quiet but may be moderately loud when in the field.

• Formal application, rating of education and experience, oral interview and reference check will be conducted. Job-related testing may be required.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.