Climbing Wall Attendant

The City of Bellevue is currently seeking positive and energetic people to provide general facility supervision and program support at the South Bellevue Community Center. Supervision and program support to the climbing wall program, which includes: daily programming, special events, and kids camps.  

This position reports to the Community Services Coordinator but frequently interacts with the Climbing Wall Lead as well as other community center staff.  Individuals must be able to work independently, communicate and enforce policies and rules, and provide excellent customer service.

In addition to the customer service, program assistance and facility upkeep performed at level one, the Climbing Wall Attendant (Recreation Assistant 2) will administer, organize and facilitate parks, recreation and community services, activities and/or events. The majority of work tasks require some experience, specialized training and/or certification.

DISTINGUISHING CHARACTERISTICS
Recreation Assistant 2 has opportunities for independent decision-making. The job duties are clearly defined but the incumbent will determine the prioritization of their tasks. Prior experience related to the assigned program or activity is required. In some roles, certification may be necessary. This classification is distinguished from the Recreation Assistant 3 in that the level 2 typically has guidelines and standards to follow when making decisions and performing most of the job responsibilities. This role is distinguished from the Recreation Instructor classifications in that the focus of the job is on the general support and facilitation of a program versus coaching, instructing or teaching.
  
SUPERVISION RECEIVED AND EXERCISED

• Typically receives occasional or limited supervision but generally works within standard operating procedures.

• May have lead responsibilities and will assign and oversee the work of other partially benefitted city staff and/or volunteers.

Performs duties and responsibilities commensurate with assigned functional area which may include any combination of the following tasks:

• Oversee program/activity participants and/or staff; provide instruction, direction and assistance as needed.
• Design, implement and facilitate assigned program activities and events or other program components.
• Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards.
• Develop schedules, calendars and statistical information.
• Ensure proper use, care, and storage of program equipment.
• Assist with program and event registration; provide general front desk support such as answering calls, greeting visitors, record keeping, data entry/collection, maintain records, develop reports, assist program staff with various administrative support tasks.
• May work in more than one assignment in the department.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

• Knowledge of assigned parks, recreation and community services programs, activities and services
• Knowledge of safety guidelines and practices
• Knowledge of opening and closing facilities and in assisting with program/activity set up and take down
• Skill in providing customer service in a busy environment and in handling multiple tasks
• Skill in working with diverse groups of people in a tactful, effective and respectful manner
• Skill in solving problems and in using tact, patience and courtesy when working with others
• Skill in establishing and maintaining effective working relationships with staff, the community and program participants
• Ability to handle emergency situations
• Ability to provide information about parks, recreation and community services programs, activities and services and to communicate effectively, in person, via email, and over the phone
• Ability to work with cash and make change
• Ability to follow instructions, written and verbal
• Ability to use a computer to enter and track data, process payments, research information and communicate program details to participants
• Ability to work various schedules including mornings, afternoons, evenings, weekends and holidays
• Ability to enforce facility rules, policies, guidelines and safety standards
• Ability to safely perform job tasks in a variety of park and non-park settings.

CORE COMPETENCIES

• Customer Focus: We are focused on the needs of the customer, and on developing strong relationships with our customers.
• Instills Trust: Through authenticity, integrity and honesty, we gain the trust and respect of all of those with whom we work.
• Communicates Effectively: We understand the need to develop multimode forms of communication to address the needs of all of the audiences with whom we are engaging.
• Cultivates Innovation: We are focused on generating new and creative ways for our organization to be successful.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS

• One or more years of experience in assigned activity or program or in the general parks, recreation and community services field.
• High school diploma or GED may be required for some positions.
• First Aid, CPR or similar certification or training may be required for some positions.

PHYSICAL DEMANDS

• The physical demands and work environment described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work involves moving, communicating, operating objects, tools or controls and reaching.
• Work may periodically require the employee to ascend or descend ladders, stairs, ramps and elevated grounds; as well as to traverse or move around to access and monitor equipment, and indoor and outdoor spaces.
• Vision abilities required by this job may include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may be required to transport, position, install and/or move objects up to 25 pounds in most positions and in some positions the requirement may involve heavier objects such as farm animals, people or equipment; lifeguards may be required to lift up to 50 pounds during training and substantially more during a rescue.
• The noise level is relative to the work environment and may be quiet while in the office or moderately loud in a gym, pool, classroom or when outside or in a farm environment.
• Job environment may be indoors and/or outdoors and may involve working in inclement weather.
• Hours may vary and may require weekends, evenings and holidays.

This is a variable, non-exempt, and non-union position. Definition of a Variable Employee: 

• Average weekly hours cannot be determined at date of hire. 
• Hours may vary from week to week and are anticipated to be 28 hours per week or less. 
  • Note:  Employee will be considered full-time and eligible for medical coverage if hours average 30 hours per week or more over a 12-month measurement period (or for 130 hours per month). 

Salary : $19 - $26