Communications Officer (Police Dept)

Posted: 08/18/2026

Closes: Open Until Position Filed

Communications Officer - $17.46 per hour

The City of Bay Minette is accepting applications to fill a full-time position of Communications Officer within the City of Bay Minette Police Department.

Summary

An incumbent in this position will perform specialized work duties associated with receiving/processing requests for emergency and non-emergency assistance and dispatching appropriate personnel in an efficient and timely manner.

Essential Functions and Responsibilities:

(The following duties are normal for this classification. The omission of specific duties does not exclude them from the classification if the work is similar, related or a logical assignment for this classification. Other duties may be required and assigned. Specific duties listed may not be required for all positions within this classification but are determined by the normal requirements for the particular position.)

• Answers multiple telephone lines, including E-911 communications and non-emergency calls; screens and monitors calls from the public and other public safety agencies by radio and telephone; categorizes and prioritizes calls.
• Dispatches appropriate agency personnel to incident locations, including support/backup units and wreckers; transfers/connects non-emergency calls to appropriate department, extension, service, or agency.
• Maintains communications with caller to obtain/verify pertinent information and to calm until assistance arrives; enters emergency call data into computer; facilitates welfare checks on E-911 hang ups.
• Maintains communications with all parties involved in emergency situations; tracks location of responding units; assists emergency personnel in locating addresses; conveys information to/from emergency personnel, general public, public safety agencies, utilities, businesses, and personnel within the department.
• Monitors multiple radio frequencies to maintain and awareness of activities inside and outside primary jurisdiction.
• Monitors police, fire, and other responding units’ activities at all times to ensure safety of personnel involved, specifically those working accidents, fires, hazardous incidents, and/or dangerous criminal activity.
• Notifies appropriate personnel and/or supervisor of critical situations and weather related information; takes and relays messages to officers, other divisions, local agencies, and/or other employees; places calls for officers.
• Communicates effectively and coherently over law enforcement radio channels while initiating and responding to radio communications and calls for service; requests as required: ambulances, wreckers, and utility companies.
  
• Obtains and verifies information and inputs call information into computer for dispatching; reviews, modifies, or corrects call information.
• Performs multiple tasks simultaneously; takes appropriate action when presented with a call or a stressful situation; remains calm under all circumstances.
• Contacts appropriate City departments and/or utility companies to resolve the following problems: street and traffic light outages, downed street signs, roadway debris, and power outages.
• Operates, enters/retrieves data into/from national and state law enforcement (ACJIC/NCIC), in-house computer systems; monitors and assists with entry and retrieval activities; reviews input for accuracy; modifies, locates, maintains, saves, and/or clears files and records within databases; records information manually on entry cards when computer is out of service.
• Performs computer background checks on criminals; responds to inquiries on driver’s licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides information from computer database as requested by law enforcement officers and/or other agencies.
• Provides the public with directions and referrals, responds to citizen complaints and concerns, and provides requested information about the community or immediate circumstances/situations.
• Sends, acknowledges, and logs teletypes and net channels; assigns case and warrant numbers; prepares extra patrol requests and out-of-town advisories.
• Completes, prepares, processes, and/or files forms, legal documents, requests, reports, correspondence, and documentation associated with the daily responsibilities of this position; maintains files and administrative records.
• Performs the following administrative duties: replenishing forms supply, changing computer paper, shredding confidential material, disseminating information to subordinates and various departments, and pulling entry cards for validation.
• Performs the following clerical tasks: sending facsimiles, making photocopies, locating and retrieving telephone numbers and addresses, and researching and contacting business/residence call-outs.
• Attends training courses offered by the department or required by law in order to maintain applicable certifications, to remain abreast of departmental operations, and to promote improved job performance.
• Assists co-workers and/or supervisors in training of new employees.
• Recommends and supports policies and procedures that guide and support the provision of quality services by the Communications Department.
• Incorporates continuous quality improvement principles in daily activities.
• Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
• Must meet regular attendance requirements.
• Substitutes for co-workers in temporary absence of same; requests additional personnel as necessary to maintain adequate manpower during shift.
• May be required to work on various shifts, overtime, weekends, and/or holidays.
• Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
• Performs other related duties as required.

Minimum Qualification Requirements:

• High school diploma or successful completion of a GED required.
• Must become certified as a “Telecommunicator” and “Telecommunicator, Dispatcher” with the City of Bay Minette Communications Department.
• Once certified, must possess and maintain a valid ACJIC, NCIC and/or other acceptable telecommunications certification.
• Must become certified as a Communications Training Officer within six (6) months of employment as a Communications Officer.

Note: This job classification is considered to be safety sensitive and is subject to pre-employment and random drug screens.

Benefits for Full Time Employees of the City of Bay Minette:

• 14 paid holidays for FY 2025-26
• Two weeks paid vacation per year (accrued by pay period)
• 60 hours paid sick leave per year (accrued by pay period)
• Blue Cross Blue Shield Health Insurance available
• Delta Dental Insurance available
• Retirement Systems of Alabama (RSA) Retirement (retire at any age with 25 years of service or at age 60 with 10 years of service)
• Employee Wellness Clinic
• Life Insurance - $15,000 benefit provided for employee with no premium
• Flexible Spending Account available
• Municipal Pool membership for employee, spouse and children under 18
• Employee discount for Holly Hills Golf Course
• Other supplemental insurance plans are available for those employees interested.

Ways to apply:

• Apply online at https://bayminette.gov/bay-minette/careers
• Visit our office at 301 D'Olive Street in Bay Minette to complete a paper application.

Be sure to fully complete your application and provide all requested information, including all work experience. An incomplete application may result in rejection.

Please contact the Human Resources Department, at HRInfo@cityofbayminetteal.gov or 251-580-1605 for any questions. You may also email a resume. However, a resume will not be accepted in lieu of a completed application.

Applications will be accepted until the closing date.

The City of Bay Minette is an Equal Opportunity Employer.