Leasing Agent (Georgetown Estates, Project-Based Position)

Leasing Agent (Georgetown Estates, Project-Based Position)
Location: Battle Creek, MI
 Reports To: Property Manager
Position Type: Project-Based / Transitional Operations Role (Contingent on Ownership)
This position is tied to the Battle Creek Housing Commission’s (BCHC) temporary ownership and operational management of Georgetown Estates and is expected to continue for the duration of BCHC’s ownership of the property.

Position Summary
The Leasing Agent is responsible for supporting leasing, occupancy, resident communications, and administrative operations at Georgetown Estates, a 132-unit mixed-income apartment community owned by a non-profit affiliate of the Battle Creek Housing Commission.
This position serves as a primary customer service contact for prospective and current residents and plays an important role in maintaining occupancy, supporting resident retention, and ensuring an efficient leasing process. Responsibilities include marketing available units, processing applications, supporting income documentation collection, maintaining records, and assisting with day-to-day office operations.
This role contributes directly to the stabilization and repositioning of the property in preparation for future redevelopment and disposition.

• Conduct property tours and respond to leasing inquiries
• Process rental applications, applicant screenings, lease documentation, move-ins, and lease signings
• Work with the Property Manager to maintain occupancy goals through leasing, resident retention, and renewal efforts
• Serve as a professional and courteous point of contact for residents and applicants
• Respond to resident inquiries, concerns, and office requests in a timely and professional manner
• Assist residents with forms, documentation, and communication needs while supporting a positive community environment
• Assist with marketing available units through approved advertising and outreach methods
• Collect required income and household documentation and assist with certifications for income-restricted units
• Follow established procedures for affordable housing compliance programs
• Maintain organized leasing, resident, and operational files
• Enter and update information in property management systems
• Prepare notices, correspondence, and standard reports
• Answer phones, manage office traffic, and support general office operations
• Support overall property operations as needed

Supervision and Oversight
The Leasing Agent reports to the Property Manager and supports execution of established operational and leasing procedures.Minimum Qualifications

• High school diploma or GED required
• 1–3 years of customer service, leasing, administrative, or related experience preferred
• Strong verbal and written communication skills
• Basic computer proficiency, including Microsoft Office
• Ability to maintain confidentiality and professionalism

Preferred Qualifications

• Experience in multifamily housing or property management
• Experience with affordable housing programs (LIHTC, MSHDA, Section 8, or similar)
• Experience with property management software
• Bilingual abilities are a plus

Skills and Competencies

• Strong customer service and interpersonal skills
• Professional communication and conflict resolution ability
• Organizational and time management skills
• Attention to detail and accuracy
• Ability to manage multiple priorities in a busy office environment

Working Conditions

• Primarily office-based with regular walking of the property and showing units
• Frequent interaction with residents, applicants, vendors, and staff
• Occasional evening or weekend availability may be required

Compensation 

• Hourly Rate: $20.00 – $23.00 per hour (placement based on experience and qualifications)
  1. One time performance bonus up to $2,000, payable in the first year, tied to achieving a 95% occupancy rate.

Benefits
Employees are eligible for BCHC benefits, including:

• Retirement plan with employer contribution
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and holidays
• Optional supplemental benefits

Employment Status

• This is a project-based role tied to BCHC’s ownership and management of Georgetown Estates
• Employment is at-will in accordance with Michigan law

Separation & Notice Protections

• BCHC will provide at least 60–90 days’ notice, or equivalent pay in lieu of notice, except in cases of termination for cause
• If the property is sold and the employee is not retained by the new owner, BCHC will provide 4–6 weeks of base pay as severance, provided the employee is in good standing at the time of separation
• BCHC will:
  1. Provide professional references
  2. Support transition planning where appropriate
  3. Facilitate introductions with future ownership representatives when feasible

Internal Opportunities
Employees may apply for other BCHC positions for which they are qualified. Experience gained in this role will be considered valuable for future opportunities within BCHC.

Salary : $20 - $23