Human Resources & Administrative Services Coordinator

This highly visible position combines human resources support, administrative coordination, and exceptional customer service. The ideal candidate is friendly and approachable, communicates with confidence and professionalism, and understands the importance of discretion when handling confidential employee and personnel matters.

As the Human Resources & Administrative Services Coordinator, you will:

• Serve as the primary receptionist for City Hall, welcoming and assisting residents, visitors, elected officials, employees, and community partners.
• Answer and direct telephone calls, emails, and walk-in inquiries to the appropriate department or staff member.
• Provide outstanding customer service by responding to questions and routine concerns with professionalism, empathy, and sound judgment.
• Provide administrative support for Human Resources functions, including recruitment, onboarding, orientation, benefits administration, personnel records, and employee engagement.
• Coordinate departmental schedules for interviews, meetings, training sessions, orientations, employee events, and other activities.
• Prepare correspondence, reports, forms, presentations, and other documents using Microsoft Office applications.
• Maintain confidential employee files and personnel records in accordance with applicable laws, regulations, and City policies.
• Process incoming and outgoing mail, deliveries, and departmental communications.
• Help maintain a clean, organized, professional, and welcoming City Hall reception area and common areas.
• Order, receive, organize, and maintain office and departmental supplies.
• Support special projects, City events, employee recognition programs, wellness initiatives, and other departmental activities.
• Assist with personnel transactions and other Human Resources functions as assigned.
• Build and maintain positive working relationships with employees, City officials, volunteers, residents, visitors, and community partners.
• Participate in Emergency Management activities when assigned.
• Perform other duties and responsibilities as assigned.

• This is an in-person position and is not eligible for remote work.
• Regular work schedule is in person, Monday - Friday, 8:00 a.m. - 5:00 p.m. Occasional work outside normal business hours may be required for special events, City activities, or emergency situations.
• Regular and consistent attendance is essential. Employees must be able to work holidays, weekends, or after normal business hours when needed.
• Reliable transportation is required.

What Success Looks Like:

The successful candidate will be someone who can confidently balance being the friendly face of City Hall with the professionalism and discretion required to support Human Resources.

You will be trusted to use independent judgment when responding to routine questions and requests, including situations involving sensitive, confidential, or politically sensitive matters. You will research information when necessary, determine appropriate courses of action, identify opportunities for improvement, and recommend solutions that help the City serve its employees and community effectively.

We are looking for someone who is:

• Welcoming and service-oriented — You genuinely enjoy helping people and creating positive experiences.
• Professional and composed — You remain courteous and effective, even when working with individuals who are upset, frustrated, or emotional.
• Organized and dependable — You can manage competing priorities while maintaining accuracy and meeting deadlines.
• Discreet and trustworthy — You understand the importance of protecting confidential employee and personnel information.
• A strong communicator — You listen carefully, communicate clearly, and know how to adapt your approach to different audiences.
• A problem-solver — You can evaluate routine issues, research answers, exercise sound judgment, and identify practical solutions.
• A team player — You build productive relationships and contribute positively to a collaborative workplace.

• High school diploma or equivalent.
• Three (3) years of experience in general clerical or administrative support.
• Competent computer skills, including proficiency with Microsoft Office Suite.
• Equivalent combinations of education and experience may be considered.
• Municipal or public-sector experience is desirable.
• Must be bilingually proficient in English and Spanish.

• Must possess and maintain a valid Texas Driver License with a satisfactory driving record throughout employment.
• Certification as a Notary Public is preferred or must be able to obtain within six (6) months of employment.

Why This Role Matters:

Every interaction with City Hall is an opportunity to build trust and strengthen our connection with the community. As the Human Resources & Administrative Services Coordinator, you will play an important role in creating that experience—while also supporting the employees and Human Resources team who help the City serve its residents every day.

If you are organized, approachable, service-minded, and ready to make a meaningful contribution in a dynamic municipal environment, we invite you to apply.