What are the responsibilities and job description for the Sr Systems Engineer - Microsoft 365 - Baltimore, Maryland position at City of Baltimore?
The Baltimore City Office of Information and Technology (BCIT) is seeking Sr Systems engineer – Microsoft 365 to develop solutions for e-mail and collaboration tools as well as handle day-to-day operations within the EMCS division.
Sr Systems Engineer – Microsoft 365 responsibilities may include but are not limited to:
- Develop and implement new solutions in the E-mail collaboration space using best practices and industry standard methodologies.
- Participate in various projects impacting the E-mail collaboration space.
- Develop automations for routine tasks and special projects.
- Develop and implement various integrations between applications/processes that need to work with the E-mail collaboration environment.
- Interface with internal and external stakeholders to obtain buy-in to ideas, solutions or projects.
- Develop and present relevant KPI’s and/or reports to Sr leadership on a regular basis.
- Develop and review documentation of systems and processes.
- Troubleshooting issues in Outlook configuration, Calendar delegations, shared mailbox access issues post-migration, Autodiscover issues, Email tracking, Meeting errors, Schedule delay delivery, Email restoration, online-archive, etc.
- Troubleshoot Teams issues - Queries on Sites/Channels, Apps integration, Site restorations, Teams/Channel permissions, Teams calendar issues, etc.
- Manage e-mail archive solutions such as Quest Archive Manager.
- Handle Client Escalation / Priority issues
- Mentor Jr. Staff in technical proficiencies.
Education and Experience*
Minimum Education and Experience Requirements
- Bachelor’s degree in computer science or related field.
- 2 years of experience designing and implementing on-prem and cloud-based e-mail and Collaboration solutions.
- 8 Years of experience in managing the Exchange & Microsoft 365 platform services in a hybrid environment.
- Excellent verbal and written communication skills.
- Previous IT work lead experience is preferred.
- Previous IT experience in government is preferred.
Equivalencies. An equivalent combination of education and experience. If degree is unrelated to IT, then specialty IT experience is required. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.
Licenses, Registrations and Certificates
- Certifications in this field are a plus.
See less
Skills Requirements*
Required Skills, Knowledge and Abilities
- Expert knowledge of Microsoft 365 products and solutions.
- Hand-on experience in configuring Single Sign-on for SaaS & Hybrid applications
- Expertise in M365 Copilot deployment and support.
- Experience managing directory sync into Azure AD and deep knowledge of Azure AD Sync for Federation, authentication, SSO, and directory sync with Azure AD
- Deep Knowledge of e-mail filtering tools such as Cisco IronPort.
- Expertise in Microsoft Purview and Collaboration tool Security.
- Expert knowledge with scripting tools such as PowerShell & MS Graph.
- Ability to troubleshoot and resolve Level 3 incidents.
- Experience securing both on-prem and cloud-based e-mail and collaboration services.