Director of Communications and Community Management (NCS) - Mayor's Office

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$85,660.00 - $136,935.00 Annually

Starting Pay:

$85,660.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Office of the City Administrator is seeking a Director of Communications and Community Engagement to develop and execute communication strategies that promote transparency and increase engagement with the office. The Director of Communications and Community Engagement will work alongside the Mayor’s Director of Communications, and key city departments to brand the Office of the City Administrator and coordinate internal communications for city government employees and key stakeholders. The Director will implement strategies to manage the internal flow of information from the Office of the City Administrator to city departments. Additionally, the Director will be responsible for developing a community engagement strategy for the City Administrator and will coordinate city agency responses to constituent and city council concerns. This position requires strong and demonstrated written and verbal communications skills.

Essential Functions

• Leads the development of internal and external communications strategies for the City Administrator’s office in consultation with Director of Communications for the Mayor’s Office and agency Public Information Officers (PIOs)
• Develops clear, concise content for the City Administrator’s Office working closely with city departments to source stories and content for social media and other platforms
• Drafts speeches, talking points and develops strategies for proactive media outreach
• Develops newsletters, marketing materials, video, social media, and other tools promote the work of the Office of the City Administrator.
• Develops initiatives to engage the community regarding the work of the Mayor’s Office, city administrator and city government agencies.
• Coordinates interagency responses to constituent concerns.
• Serve as the primary point of contact with the community on behalf of the City Administrator.
  
  

Minimum Qualifications

Education: Have a bachelor's degree from an accredited college or university.

AND

Experience: Have experience and effectiveness in communications and community engagement.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, And Abilities

• Ability to communicate effectively on social media
• Ability to collaborate in the production of multi-media content
• Attention to detail and accuracy· Ability to meet deadlines
• Ability to work in a fast-paced environment
• Ability to communicate effectively, both orally and in writing; ability to present recommendations clearly and concisely.
• Ability to maintain confidentiality of sensitive information
• Ability to communicate effectively with co-workers, staff of other agencies and the general public.
  
  

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER