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Agency IT Associate - Baltimore City Health Department

City of Baltimore
City of Baltimore Salary
Baltimore, MD Full Time
POSTED ON 9/25/2025
AVAILABLE BEFORE 10/25/2025
Salary Range:

$65,393.00 - $104,724.00 Annually

Starting Pay:

$65,3933.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary:

Agency IT Associate provides support and assistance. Primary focus may be in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software), helpdesk, and data management.

Incumbents receive moderate to general supervision. Employees in this class work a conventional workweek. Work is performed in office settings where there is no exposure to uncomfortable or hazardous working conditions. Work may require moderate physical exertion in lifting pieces of equipment or working in confined areas. Work in the class has no supervisory responsibilities.

Minimum Qualifications:

On or before the date of filing the application, each candidate must:

Education: Have an Associate degree in Computer Science or related discipline from an accredited college or university.

AND

Experience: Have one year of experience in a multi-operation system or production control environment.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

  • APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. **

Knowledge, Skills, & Abilities:

  • Knowledge of administering user accounts.
  • Knowledge of setting up and submitting production jobs.
  • Knowledge of editing and debugging computer output.
  • Skilled at the designs and production of moderately complex reports.
  • Ability to develop and test user documentation.
  • Ability to perform routine security checks on systems.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

Selection Process

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Examination Process

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

Your Recruiter: Jewel Glenn

If you have any questions please contact Jewel Glenn, HR Specialist I, via email at Jewel.glenn@baltimorecity.gov.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

Salary : $65,393 - $104,724

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