Teller I/II

Qualifications

• High School Diploma (general studies) – Required

• General Education Degree (GED) – In Lieu of H.S. Diploma

• Teller I - Six (6) months Cash Handling/Sales/Customer Service/Teller Experience - Required

• Teller II - Twelve (12) months Cash Handling/Sales/Customer Service/Teller Experience – Required

• Adherence to BSA, Privacy Act & Elder Abuse reporting is a REQUIREMENT

• Proficient written and oral communication skills

• Ability to Learn and Apply Procedures

• While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear

• The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel

• Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects

• Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time

Responsibilities

• **Saturday hours required***

• Under general supervision, perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer

• A service professional with a passion to exceed the expectations for each member served when meeting the established transactional goals

• Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures

• Maintain accurate transactional records and balance each day’s cash drawer according to the Teller Accuracy Guidelines

• Refer members to Member Service Representative to obtain products information and/or services that best meet their financial needs

• Watchfulness for all counterfeit monetary instruments

• Under general supervision, efficiently perform limited and routine transactional duties to serve member using a computer while meeting the established transactional goals

• A professional with a passion to exceed expectations of each member served

• Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures

• Maintain accurate transactional records and balance each day’s operation according to the Teller Accuracy Guidelines

• Refers members to Member Service Representatives to obtain product information and /or services that best meet their financial needs

• Serves as a mentor (teller trainer) for newly hired Teller I incumbents and knowledge of basic new member account opening processes

• Understand and ability to explain ATM operations and online banking features

• Remains watchful to protect against fraud and counterfeit monetary instruments

• Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization

• Is personally committed to high quality work and encourages others to have similar standards

• Cash Handling

• Routinely handles large amounts of cash

• Pays attention to detail

• Counts cash, replenishes cash and balances transaction

• Produces an amount of work that meets or exceeds job expectations

• Makes sure that quality does not suffer as the quantity of work increases

• Works effectively with peers and carries own share of team workload

• Able to recognize and act on referral opportunities in order to build member relationships

• Asks questions to confirm referral opportunities, makes benefit statements about appropriate product categories and emphasizes the benefits of talking to a specialist

• Meets required referral goals

• There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location

• As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals

Benefits

• Salary Range per hour, depending on experience and qualifications

• Teller I: $15.00 - $19.92

• Teller II: $15.43 - $21.59

Salary : $15 - $22