What are the responsibilities and job description for the Customer Service Representative position at City of Bakersfield, CA?
Description
SALARY:
$20.43 - $24.83 / Hour
OPENING DATE: 11/21/25
CLOSING DATE: 12/2/25
THE POSITION: Under general supervision, provides public contact and recordkeeping work related to the operational, financial and commercial records for assigned enterprise operations and to provide a wide range of account information and service customers and the general public; and performs related work as required.
Representative Duties
The following typical tasks and responsibilities are representative of this class. They are descriptive, not limiting. Essential Duties: Interacts with customers, coordinates services and processes billing and service request; Receives on-and-off orders for utility service by telephone, correspondence and in person; Reviews customer records to apply appropriate utility rates; Establishes deposit amounts from written guidelines for new utility users and authorize deposit refunds; Processes new service applications and assessment fees ensuring City requirements are met. Click for full .
Minimum Qualifications
Applications will be accepted only from those applicants who clearly demonstrate on the COMPLETED application & supplemental questionnairethat they meet the below requirements:
- Graduation from high school or GED; AND
- Two (2) years’ experience in sales or service field with high contact with public; OR
- An equivalent combination of education, training, certification and experience which provides the capabilities to perform the described duties.
- Possession of a valid Class “C” driver's license
CERTIFICATE REQUIREMENT:Applicants MUST submit a copy of a current typing certificate dated within the last two years of the filing deadline certifying 50 NET WORDS PER MINUTE. Note: We WILL accept typing certificates obtained on-line.
OTHER MINIMUM QUALIFICATIONS: Knowledge of: Customer service methods related to assigned program area; Modern office practices, procedures, and equipment; Business English and math; Computer applications related to work; Basic research methods and techniques. Ability to: Provide quality customer service to the public; Keep detailed and complex records; Listen and effectively respond to a variety of requests for information; Communicate effectively with diverse populations; Recognize potentially sensitive and emotional scenarios with empathy and tact; Understand and carry out oral and written instructions in order to effectively present ideas; Communicate clearly and concisely, orally and in writing; Establish and maintain effective working relationships with employees, the public and external vendors; Operate a personal computer and applicable software.
Examination (Weighted: 100%)
ORAL APPRAISAL INTERVIEW (Weighted 100%): (Tentative) week of December 15th, 2025
An appraisal will be made of the applicant's experience, education, training, certification, knowledge, skills, abilities, and personal qualifications for the position. A minimum passing score of 70% is required.
NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, supplemental questionnaire, and typing certificate; otherwise, the application may be rejected. NOTE: POSTMARKS will not be accepted Resumes will NOT be accepted in lieu of COMPLETED application.
Salary : $42,488 - $51,655