Neighborhood and Family Services Specialist

This position is responsible for providing support to multiple programs in the Neighborhood & Family Services Department, which includes front desk support and daily operations at the Arizona Complete Health Avondale Resource Center. You will work directly with the public to determine resources that will best meet their needs. Provide referrals and direct linkage to other community-based support services. Work collaboratively with the Family Services team, community-based partners, and other City departments. Provide outreach services and coordinate various community events. Assist with managing room reservations for the Resource Center. 

This position may require work outside normal business hours in the evenings and on weekends.Provides high-standard customer service, answers telephones, and interacts with staff, community partners, and internal/external customers face-to-face, by email, and on digital platforms for Arizona Complete Health Avondale Resource Center and Family Services Division's service delivery.

Performs various duties for CAP (Community Action Program), such as reviewing applications, contacting applicants via phone and email, processing applications, assisting with submitting applications in online database. 

Provides referrals, responds to inquiries, and resolves issues in a calm, friendly, and professional manner. 

Performs administrative duties, preparing reports, finalizing applications, and filing documentation. This includes assisting with the front desk and all daily operations offered out of the Arizona Complete Health Avondale Resource Center, including assisting with food distribution programs, helping with transportation, and supporting activities, services and program initiatives for the Neighborhood and Family Services Department.

Experience working with providing outreach and engaging with community-based partners. Familiar with resources in Avondale, Litchfield Park, Goodyear, and the greater Phoenix area. 

Ability to utilize and work across several databases simultaneously throughout the workday. Ability to adapt and adjust to a rapidly changing and dynamic environment.

Assists with various neighborhood projects and activities that improve the surrounding neighborhood and assist residents in improving their quality of life. Provides outreach throughout the community that showcases all services provided by the Neighborhood and Family Services Department.  

Knowledge of trauma-informed care principles and best practices in delivering human services. 

Comfortable and able to communicate kindly and professionally with the public over the phone, in person, and via email. 

Skilled in providing attention to detail. Organized and manages competing priorities.

To view the full job description and learn more about the responsibilities and qualifications, please click to view the Class Specification here.High School Diploma or GED equivalency is required. A Bachelor's Degree in Human Services or a related field is preferred.

Two (2) years of human services experience or experience in a related field.

A valid Arizona Operator’s Driver’s License is required by the time of hire.

An Arizona Department of Public Safety Level 1 Fingerprint Clearance Card must be obtained within 30 days of hire.

Candidates must successfully pass a background check, a pre-employment physical examination, and periodic physicals throughout employment to transport participants.

This position requires the successful completion of the Arizona Centralized Background Check at time of hire and on an annual basis thereafter.

Bilingual proficiency in Spanish (verbal and written) is preferred.

Salary : $21 - $31