Desk Top Support Technician I (ATLDOT)

Job Description

Posting Expires: 10/17/25

Salary Range: $47,474.94 - $63,379.04

General Description and Classification Standards:

Performs IT systems installation, repair and preventative maintenance of personal computers and related systems. This is an intermediate level position capable of carrying out most assignments under general direction.

Supervision Received:

• Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks.
  
  

Decision Making | Leadership Provided: Selects from multiple procedures and methods to accomplish tasks. Applies organizational policies. Provides guidance and training as required to lower level, interns, temporary employees, etc. Routinely provides work group leadership, guidance, and/or training to less experienced staff.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Troubleshoots software and computer hardware failures.
• Assists in recommending software to meet user requirements.
• Works on assignments that are semi-routine in nature but recognizes the need for deviation from accepted practice.
• Identifies network problems involving desktop or laptop computers.
• Maintains inventory of equipment, hardware and software and supplies.
• Troubleshoots, maintains, and monitors external and internal drives, printers, plotters and scanners.
• Will possibly provide support at multiple locations within the department.
• May perform other duties as assigned.
  
  

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Working knowledge of personal computers and related systems and networks and how they work.
• Working knowledge of Microsoft Office software.
• Skill in setting up and maintaining personal computers and related hardware.
• Ability to identify key issue(s) and resolve and/or escalate to higher level.
  
  

Minimum Qualifications:

Education and Experience –

• Associate’s degree in computer science.
• At least two (2) years of work experience in help desk and/or desk top support. any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.
  
  

Preferred Requirements:

• None
  
  

Licensures and Certifications

• None Required
  
  

Work Environment: Required physical and sensory capabilities to perform the job successfully. Typical environmental conditions associated with office work and in-person reporting as least 4-5 days per work. May require occasional field/site visits.